Equipping Students with Mobile Devices Sometimes Takes a Change of Cart: Chesterfield County Schools 1:1 Program

Background

Chesterfield County Public Schools is an award-winning school system in central Virginia. Over the past several years, like many other districts around the country, they’ve been working to upgrade their classrooms with 1:1 technology initiatives.

With device take-home programs in their middle schools and high schools, they hadn’t experienced much of a need for a central storage and distribution solution. However, a few years ago as they began introducing Chromebooks for elementary students in grades 2-6, that quickly changed. Their system of 58,000 students includes 38 elementary schools, which makes any mobile device deployment a very big undertaking.

Chesterfield_Student

Challenge

The district’s IT team knew carts would be an important part of the equation. Initially, they were drawn to LocknCharge Carrier Carts, designed for classroom Chromebook storage. Though solidly designed, and easy to maneuver, the Carrier was not the right fit. Literally. The top-sliding lid was not getting used as a work surface, so was instead just getting in the way in small classroom spaces. They went looking for a cart with a smaller footprint.

After some research, the team was drawn to another manufacturer’s cart that offered the lure of easy wiring. Each slot had a one-foot dongle for attaching multiple device types to the same power source. Then, when tips of chargers became damaged – as they inevitably do – the tech team would only have to replace that dongle, leaving the rest of the cord untouched in the backside of the cart. Sounds great, right? One problem: USB-C standards were updated and the carts were not – they were blowing up system boards. So the search for the perfect carts continued.

Solution

After firsthand experience with a variety of different makes and models, the IT department knew exactly what they were looking for. They found it with LocknCharge Joey Carts. Available in 30 or 40 device capacities with signature LocknCharge quality, the Joey had been newly redesigned in response to the evolving needs of classrooms just like those of Chesterfield County.

Smaller Footprint

Both sides of the double-door lid fold all the way down when open to give 360° access to the top-loading cart. It’s simple, but makes a big difference in a crowded classroom.

Easy to Wire & Manage Cables

Chesterfield County’s techs found the new “tool box” design of the Joey to have made for the easiest wiring of a charging cart they’ve experienced thus far. Its removable tray allows ultra-easy access to bricks, cords and cables. Side cable channels along with velcro straps keep cords neatly organized and prevent slipping and yanking so that you can maintain the ideal length of cable – no more, no less – for plugging devices in and out. 

Flexibility to Fit Multiple Device Types with Cases

Joey Carts come standard with Baskets by LocknCharge, but since their larger Chromebook cases required more room, Chesterfield County opted to swap the Baskets for device racks. Paired with the included stickers to label each slot, everything fits neatly in its place. 

Great Service

School Technology Coordinator Rick Mattes says, “service is key.” He’s had a great experience with LocknCharge – getting his questions answered, receiving product demos, and he appreciated the easy-to-follow setup video for wiring. The exceptional customer service is even matched with an exceptional lifetime warranty.

What's Next

Rick and the tech team began rolling out (no pun intended) their new Joey Carts right before the pandemic hit. With school shut down they’ve been spending this time unwiring old carts and wiring new ones. They are excited to be introducing 4,000 new Chromebooks for elementary school students in the coming year. And for all of the challenges this year has posed on teachers and students alike, having new technology and workflows that make life easier should be a very welcome surprise.

To download a PDF of this case study, click here.

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8 Solutions for Schools to Overcome 1:1 Device Challenges in Schools

Even the most well-established 1:1 device programs in schools can become very complex and difficult for IT teams to manage. If you're an educator or IT professional with questions about how to safely distribute, charge, store, and secure devices and laptops, check out these eight tried-and-tested solutions.

boyandmomwithdevices

1. How do we safely get laptops and tablets to new students joining the district?

The FUYL Tower 5 or 15 offers a zero-touch model for distribution of laptops and iPads to students in need of new devices, as well as staff and current students in need of replacements. You may even find that providing access to tablets and laptops with the following process is more efficient than the standard in-person method of distribution.

  • Choose an accessible area at your facility to place one or more FUYL Tower 5 or 15s. For multiple facilities, we recommend spreading out the Towers around your district. That way, no family is too far from a central location. These locations can even be a covered area outdoors, so no building access is necessary.
  • Stock the Tower with ready-to-go devices. Each compartment is large enough to accommodate other new student required items as well, such as onboarding paperwork, books and school supply items.
  • When a student or faculty member needs a device, IT teams can schedule a pickup time and digitally send a 4-digit PIN code for access to an individual compartment of the FUYL Tower.

2. What if we need to service devices while students are learning at home?

Let's face it, kids can be tough on devices. Space bars break, microphones stop working and screens get cracked. When students and faculty have equipment at home that breaks or is lost, you need a way to get it back without putting your staff or parents at risk.

IT teams can easily retrieve a broken device and provide a replacement without any physical contact via a FUYL Tower. When Towers are spread throughout the district, no family has to drive farther than another, making this an equitable option.

3. How can we offer secure charging for those with housing insecurity?

Distance learning is impossible without access to power. By individually assigning FUYL Tower slots, students with housing insecurity know at any given time that they have a designated place to keep their device safe and secure while charging.

Many districts are finding creative ways to provide charging to economically disadvantaged students. Towers are being placed in family resource centers and other locations where students get free access.

4. What process can we use to retrieve devices from students before summer break?

Before the start of the new school year, you'll likely need to bring all of your devices back for servicing. With our robust online management portal, IT admins can manage FUYL Towers remotely. After parents drop off devices at a scheduled time, staff can track the activity of the Tower to know when the compartment was accessed, reset PINs, open doors, or quarantine doors. Again, all done remotely without any physical contact.

Remember, compartments don't have to be limited to devices. If you're looking to clean out student lockers at the end of the year, you can put each student's belongings in a FUYL Tower slot and arrange for safe pickup.

5. What's the best way to store devices over the summer?

Don't be left scrambling when your district retrieves devices at the end of the school year as you try to figure out where you're going to store them all. Many schools are investing in open-concept charging carts with baskets that have the ability to securely store, charge and transport large numbers of laptops, tablets and other technology when not in use. By placing the devices in baskets, devices are easily loaded and unloaded into a cart, allowing them to be charged in batches very easily.

In addition to mobile devices, open-concept carts can accommodate robotics, 3D Printers, VR Goggles and more. Plus, as tablet and laptop technology in schools changes, these types of universal charging stations will not become outdated.

6. What's the most efficient way to cable charging solutions once school resumes?

Managing cables for hundreds or more devices takes away valuable time from already strapped IT resources. Now that you're 1:1, it's a great time to consider a more efficient way and kiss those tangled cords goodbye.

With our clean cable management system, it takes a fraction of the time to cable and uncable devices from our carts compared to our competitors' carts. Nikki Burrell, LocknCharge Senior Customer Success Manager, once held a contest with our partner representatives to stop by and see who was the fastest at cabling a Carrier 10 Charging Station. She exclaimed, "It got crazy competitive, and the times were astounding – the fastest time was less than 2 minutes!"

7. How will we manage new devices once school resumes?

Limited resources are a challenge for every school, so it may seem logical to choose a charging cart or station based on price. What districts must keep in mind is how choosing the right charging solution now can have a significant impact on technology budgets and employees' time in the future.

Charging solutions will account for a significant portion of your mobile device budget. However, imagine the costs and time your district would save if you don't need to replace your charging solutions every time you roll out new mobile devices. LocknCharge has coined this concept as "future-proof charging." Future-proof charging solutions combine universal charging, open-concept designs and durable products to save schools significant time and money.

8. What if my school doesn't have enough room to store all of these new devices securely?

Now that you're 1:1, it's time to think about itty bitty footprint charging stations rather than bulky carts. With the optional pedestal for the Putnam 18-C Tower, you can charge, store and secure up to 36 Chromebook, small laptop or tablet devices in two stacked charging stations. The tall, slim design of the Putnam 18-C Base is ultra-compact, saving valuable real estate in space-strapped areas.

In addition to saving space, you'll be investing in technology that modernizes your school's infrastructure without costly facility upgrades. Putnam 18-C Towers with ECO Safe Charge eliminate the need for the added expense of installing new outlets because two stacked Towers rely on one single outlet plug.

LocknCharge is an exceptional resource to help you plan for the future and navigate the new world of distance and online learning. Our solutions can significantly reduce setup time and meet your district's flexibility and ease-of-use needs.

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Back To School Educational Technology Tips & Advice

What will schools look like a year from now? Or even next week? It's hard to keep track of technology solutions for your school. Get all the latest educational technology tips and advice for districts and educators here.

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[1] Coronavirus Squeezes Supply of Chromebooks, iPads, and Other Digital Learning Devices – Education Week

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We Go Above and Beyond for You

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At LocknCharge we think of you as more than just a customer, you’re family. We pride ourselves in treating you like we treat our own families, with care, attention and thoughtfulness. That means we’ll always go the extra mile for you. Here are some other ways we show how much we care:

We Build High-Quality, Long-Lasting Products

Our customers deserve products to be thoroughly tested and built to withstand heavy usage. Our design and manufacturing process ensures that our products meet the highest standards. Manufacturing facilities employ robust procedures to ensure that customers are getting a high-quality product that’s made to last. That’s why LocknCharge products are built in ISO 9001:2008 certified manufacturing facilities.

“Supporting your product has been a breeze. Give my thanks to the team for being a great product with awesome support!” – Chris from Carlsbad, CA

"I have recommended LocknCharge to several people now based on my experience with you. Thanks for the great support and really nice product." – Matt, EdTech Network Administrator from CO

We Deliver Exceptional Customer Service and Support

It’s no secret that our widespread customer success is due in large part to our customer service staff. LocknCharge focuses on hiring extraordinary people who strive to do what’s best for the customer while also being extremely easy to work with, and fun too! They’re our expert problem solvers, providing the right answers to your inquiries in 48 hours or less—sometimes before you even know what questions to ask. They’re passionate about our products and know them inside and out. They’ll conduct research, proactively inquire and follow up, making sure our customers are always satisfied. It’s the reason they receive countless thank you emails covered in exclamation points.

Because we take the time to stay in touch, we get to know many of our customers on a very personal level. We don’t just care about how your LocknCharge products are working. We also care about your son’s playoff soccer game last weekend and how your new adorable puppy is fitting in with the family. We just have one expectation in return. Pictures! Send us lots of pictures!

“We’ve been a customer with LocknCharge for the past four years, and our customer experience has been incomparable to any other company. Willingness to work, flexibility, and always caring for the customer, LocknCharge is one of our valued strategic partners when it comes to the success of our students.” – Israel Oliveros from Coachella Valley Unified School District, CA

"Thank you so much. If I had known it was this simple, I would have contacted you long ago." – Carole, In School Intervention Program/Special Education from Texas

We Bring you Peace of Mind

From our Magical Unicorn Lifetime Warranty to our extremely secure solutions, you can rely on us to protect your devices and the data that’s on them. Our Carrier™ Charging Stations are made with high-quality welded steel and come with stainless steel locks and keys. An optional anchor kit locks the whole Joey™ Charging Cart to the floor or wall with a heavy-duty chain and keyed lock. And a built-in mechanical combination lock makes our Putnam™ 18 Tower charging station ultra-secure.

In addition, all of our products are now fully backed by a lifetime warranty on the main frame, electrical and all other components.* It’s a one-of-a-kind guarantee that’s as unique as a magical unicorn. This security gives CTOs, teachers and administrators peace of mind so that they can focus on what’s essential—giving students the best education.

“As a CTO for a school district, LocknCharge has really brought us peace of mind. We’ve had a couple of break-ins at school sites, but the best that they’ve been able to do is touch the cart and a couple of wires. No iPads have ever been stolen out of a LocknCharge cart. As the person in charge of 20,000 iPads in our school district, we feel peace of mind and safety and security with these carts in particular. We love them!” – Michelle Murphy, CTO Executive Director of Technology Services, Coachella Unified School District, CA

We’re dedicated to going above and beyond for you.

Everyone at LocknCharge is consistently focused on what matters to you. We each share a common philosophy that the customer comes first. Here are some examples of how we strive to go above and beyond for you.

“As a former teacher, I can understand the frustrations that go on in a classroom. I’m able to identify ways that LocknCharge can alleviate many of the struggles teachers face – and give them back the most important thing they need more of…time. I truly believe our solutions can improve efficiency in the classroom, which helps all aspects of a child’s education.”

– Courtney White, LocknCharge Customer Success Manager

“I love that we can be different. We treat our accounts like family. We know them well, so they’ll ask us things like, ‘how are your kids doing?’”

– Jason Zelhofer, LocknCharge Warranty and Customer Support Manager

“No matter who answers the phone or what the issue is, everyone at LocknCharge is willing to assist.”

– Amy Perkel, LocknCharge Customer Success Manager

“Every time I am with a customer or partner, I interact the same way I would with my best friends or family. I want customers to experience an authentic view of who I am and the company I represent–that we are a people-first organization, and we care about others. I want people to feel as comfortable talking about mobile deployments with us as they are talking about anything else that is on their mind. It’s that freedom to be who we all really are that lets our new ideas soar for someone’s organization and even for our own organization."

– Stephanie Gassen  Global Vice President of Marketing & Americas K12 Sales Director

“I’m always willing to make time and show a sense of urgency for our customers. One year, I spent my birthday out of state with one of my favorite customers. On another occasion, I remember exchanging text messages with a customer while my four-year-old rode my shoulders at the Wisconsin State Fair. I’ve even shared tips with a customer to help relieve their baby of gas pain–because it takes a village.”

– Kyle Jacobson, LocknCharge Channel Manager

“LocknCharge gives us a lot of autonomy to always make it right for the customer.”

– Chris Ledbetter, Technical Customer Service & Warranty Associate

“Finding the right solution can be challenging, but you can be sure that we will take the time to talk through every option to find one that fits best.”

– Tyler Oren, LocknCharge Account Manager

“Our partnerships aren’t just something that we use once and toss out. These relationships really do resemble a family. That’s why I am always asking what I can be doing to make our partners’ jobs easier. A small extra step for me could save them a lot of time, so it’s totally worth it in the large scheme of things.”

– Mark Cochran, LocknCharge Sales Operations Specialist

Do you have a brother you can always depend on to give you a ride to the airport? Or a cousin who brings those delicious pies to a holiday dinner year after year? What about a father who tells dad jokes that are so corny you just have to laugh? We’d like you to think of us as another dependable member of the family. You can rely on us in tough situations to make your life easier and bring a smile to your face to brighten your day.

*Click here for full warranty details.

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Three Solutions to Alleviate IT Staff Stress

Image of student study group sharing laptops and high-fiving.

Handheld technology in classrooms has come a long way since the introduction of calculators nearly fifty years ago. A new global survey from Cambridge International found that the use of technology in schools worldwide continues to evolve rapidly, with 42% of students reporting they use smartphones in the classroom and 20% using tablets. The number of smartphones used jumps to nearly three-quarters of all U.S. students.[1]

This rise of technology has profoundly impacted the daily lives of all education professionals, but perhaps none more than teachers and IT staff. From CIOs to education technology (edtech) specialists, school technology staff is facing growing cybersecurity threats and increased student data privacy concerns along with the digitization of curriculum. Add to that the fact that many IT workers are taking on more responsibilities than ever before with fewer resources and you have a recipe for more stress and employee dissatisfaction across a variety of industries:

  • 46% of IT workers consider their job stressful, 18% report their job was more stressful this year than the previous year.[2]
  • 65% of IT and security professionals consider quitting due to burnout.[3]
  • 36% of CIOs interviewed said bigger workloads are the greatest source of stress for their teams, 22% cited the pace of new technology as the most significant stressor.[4]

Finding a way to juggle increased workloads while reducing frustration may be challenging, but it’s not impossible. Let’s explore three key ways IT staff can decrease stress levels by guarding the privacy of student and personal data, making daily workflows and processes more efficient, and increasing awareness and recognition.

Stay Ahead of Cybersecurity Threats and Data Privacy Protection

41% of cyber security incidents in education are due to lost and stolen mobile devices. As the use of technology in schools increases, the critical oversight of not protecting your devices when not in use can create painful hassles for IT staff. It’s essential to protect your students and your school by securing devices with both digital security and physical security when not in use.

LocknCharge Solution: Implementing durable, secure charging stations will protect devices and increase student data privacy. Not to mention decrease costs. As careful as educators try to be with their hardware, 10% of mobile devices break or go missing in the first year of a smart classroom deployment. A centralized point of secure charging helps schools provide a repository for tablets and laptops, reducing breakage and loss as well as provide protection for data, so it doesn’t fall into the wrong hands.

Help Manage a Bigger Workload with Fewer Employees

In a time of budget challenges and cutbacks, increasing staff is a costly way to manage the extra workload of your school’s IT department. Also, simply asking your team to work faster and harder won’t solve your problems, and will lead to more stress and dissatisfaction.

 LocknCharge Solution: Many school-owned smartphones and tablets will inevitably need repair or maintenance during the school year. Get devices back in the hands of the student faster—and save your tech teams serious time with LocknCharge carts and stations, which can be set up in one-third of the time of traditional systems. Also, by designating a smart charging locker as a device repair drop point, you’ll eliminate slow, manual processes by streamlining maintenance and your loaner device program. As a bonus, admins can monitor and record the activity of the lockers, which reduces the need for extra human capital to manage this workflow. These scenarios lighten IT staff workload and keep the day on track.

Show Your Support and Appreciation

In its research, Jobsite found that 67% of IT professionals felt that colleagues did not appreciate the complexity of their work.[5]

LocknCharge Solution: If technical support team members are only brought in when something goes wrong, that means their best work is likely going unnoticed by teachers and the administration. It’s essential to raise awareness about the evolving role of the technology department as technology enablers. One way to increase recognition is to bring IT staff and teachers together to collaborate on tech initiatives. The EdTech demo room at the University of Oklahoma K20 Center is an excellent example of a district empowering group decision making and collaboration. The administration encourages ideas from all angles to be considered in a constructive manner, which makes everyone feel valued.

Learn how one school’s director of technology found tremendous value in the flexibility of LocknCharge Carts. Reduction in cart set-up times and exceptional customer service made LocknCharge the perfect partner for the deployment of 34,000 student and staff devices. Watch the Grand Prairie Testimonial.

Sources:

[1] Global Education Census Report – Cambridge Assessment International Education

[2] IT Salary Survey 2017: Highlights – Computerworld

[3]  Improving the Effectiveness of the SOC – Ponemon Institute 

[4] Workplace Stress Increases Tension for IT Workers – Government Technology

[5] Office workers don’t appreciate the complexities facing IT staff – ComputerWeekly.com

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Improve Teacher Satisfaction with Innovative Charging Solutions

Many schools and districts around the world struggle with retaining qualified teachers. Check out these concerning findings:

  • Almost half of the teachers in the U.S. are actively looking for a different job or watching for opportunities.[1]
  • In Germany and France, less than 5% of teachers leave schools within the first five years. However, in Sweden, national statistics show that 32% of recently graduated teachers are no longer active in Swedish schools after five years. This percentage jumps to between 30% and 50% in the U.S. and U.K.[2]
  • On average, districts in the U.S. spend more than $20,000 on each new hire. This revolving door costs public schools up to $2.2 billion annually.[3]

Image of frustrated female teacher sitting at a desk and holding her head.

Addressing teacher turnover matters because it is not only is costly; it has serious consequences for student achievement. Retaining high-performing teachers is critical to a productive classroom. Research published in the American Education Research Journal found that “students in grade levels with higher turnover score lower in both English language arts (ELA) and math.”[4] This negative impact doesn’t just affect the students in the new teachers’ classrooms, but all students in a school with high teacher turnover rates.[5]

While some countries are focused on increasing recruitment into the teaching profession, others believe a more efficient strategy is to instead concentrate on retaining and supporting active teachers. According to the leading expert Dr. Richard Ingersoll, “Putting it metaphorically, it is better to patch the holes in the bucket before trying to fill it up.”[6]

Solutions to Reduce Teacher Burnout

While many factors can cause teacher burnout, the number one reason teachers leave the profession is due to dissatisfaction. Research recommends that supporting and valuing teachers is just as vital as tackling workload and long working hours to keep job fulfillment high and improve teacher retention.[7] Let’s review two common causes of dissatisfaction and how LocknCharge provides solutions to help patch your bucket before your school loses more water:

Teachers are Working Harder than Ever Before

Educators in the U.S. reported spending more time teaching than those in other countries. U.S. teachers work longer than the contracted workday, spending more than 50 hours per week on instructional duties.[8] In England, teachers are working 46 hours per week. Both are well above the international average of 38 hours each week, with 20 hours spent teaching.[9]

LocknCharge Solution: When compared to a LocknCharge top-loading Cart with Baskets, one cabinet-style cart can gobble up an additional 70+ hours of class time per year, simply in passing out and collecting devices. LocknCharge baskets have a profound impact on class time.

Our unique and innovative basket designs not only keep tablets safe, but they also reduce the time spent by teachers in distributing devices, as well as the time spent by children queuing up to put them away.

This means teaching can happen faster — saving over two weeks of instructional time per cart each year! Calculate the time savings of leveraging a durable, top-loading basket-based cart from LocknCharge.

Teachers Feel Unsupported and Undervalued

Even though they’re working harder, nearly two-thirds of teachers in developed countries still feel undervalued.[10] That number jumps to over 90% of teachers in France, Spain and Sweden who think their profession is not respected.

LocknCharge Solution: If teachers feel unsupported as new technology is introduced, their attitudes can quickly go from excitement to frustration. However, when educators feel supported by their district, they know that their personal well being is important.

  1. Include teachers in decision making. When teachers are included in big initiatives, they feel valued. One great example of collaboration is the University of Oklahoma K20 Center. The Center encourages a school or district to bring leadership members, IT staff, and teachers spanning different grade levels to their EdTech demo room as a way to empower decision making within the group. This encourages ideas from all angles to be considered in a constructive manner.
  2. Support teachers when new technology is introduced by deploying an efficient mobile device workflow in the classroom to mitigate that frustration and improve teacher satisfaction. Innovative features in a charging solution like charging status indicator lights and mobile device baskets can simplify daily device distribution — giving teachers more control over how they use their class time.
  3. Provide training for new technology. Study after study shows that teachers do not feel secure in their ability to incorporate high-level technology in teaching and learning. By creating a roadmap and a training program for new tech, teachers are much more likely to adopt new ways of teaching through tech.
  4. Give teachers the opportunity to shine. For more reasons than we could ever count, teachers are incredible. They not only have high expectations for their students, but also for themselves. When teachers are given the time and space to use their talents, the sky is the limit for their curriculum and their students. What could your teachers accomplish if they were able to get back two weeks of class time per year?

Over the past 20 years, the needs of teachers and students have guided the designs of our mobile device charging carts and stations to relieve pain points that are specific to challenges in education. After talking to thousands of educators around the world, we’ve jotted down 9 Reasons Why Schools & Teachers Love LocknCharge.


Sources:

[1] Why Teachers Quit – WeAreTeachers

[2] Teacher attrition the first five years – A multifaceted image – ScienceDirect

[3] Teacher Attrition Costs United States Up to $2.2 Billion Annually – Alliance for Excellent Education

[4] How Teacher Turnover Harms Student Achievement – American Education Research Journal

[5] Why Addressing Teacher Turnover Matters – Learning Policy Institute

[6] Teacher attrition the first five years – A multifaceted image – ScienceDirect

[7] Improve job satisfaction to stop teachers quitting the classroom – Nuffield Foundation

[8] New Data Shows Educators Work 11 Hours Overtime per Week – Tsheets

[9] New teacher survey – LA School Report

[10] Two-thirds of teachers feel undervalued, says OECD study – BBC News

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