Above and Beyond is our standard for customer service at LocknCharge. We consistently strive to exceed the industry norm and this is just a part of our ongoing commitment to your satisfaction.
Effective April 27, 2020
LocknCharge Products are built with the Customer needs in mind and to perform as designed. Our limited lifetime warranty is valid only for the original Customer when the LocknCharge Product is purchased through LocknCharge directly or through an Authorized Reseller.
We warrant that our Product is free of defects in design, materials, assembly and craftsmanship from the date of purchase to the original purchaser as long as they own the Product. This warranty is only applicable if, but only if, the Products have been properly installed and operated. The Warranty is non-transferable, except from Authorized Reseller to the party purchasing the Product directly from Authorized Reseller. Evidence of original purchase and submission of our Product registration form within 60 days of purchase will be required to obtain warranty service.
Products and damages not covered under this warranty are those resulting from abuse, normal wear and tear, accidental damage, or cosmetic damages that do not affect the functionality of the Product. Any damage to or loss of contents within the Product, loss of use, loss of time, or similar expenses are not covered. Wear and tear is defined as deterioration or damage that naturally and inevitably occurs as a result of normal use over time. Regardless of how carefully you use, or how well you care for your Product, it will begin to show age, deterioration and wear and tear. Such usual deterioration and wear and tear includes, but is not limited to, changes in color, abrasions, parts and components that would be expected to be replaced over time, and general breakdown of materials over time. Some examples of normal wear and tear include cable deterioration, power board effectiveness or operation, operation of drawer runners, and operation of locks, computer processors and chips which have an expected life of five (5) years and are only warranted during that expected life. USB-C Docking Kit has a 5-year warranty on the plastic shell and a 1-year warranty on small plastic components.
We do not warrant third-party products nor third-party products incorporated within LocknCharge Products. Software is also excluded from this Product warranty, see Terms of Service at https://www.lockncharge.com/terms-of-service/. UV Products have a specific one (1) year warranty against defects. Exclusions to the UV Product warranty include but not limited to bulbs, damages resulting from abuse, normal wear and tear, accidental damage, or cosmetic damages that do not affect the functionality of the UV Product.
In the event that a defect, malfunction, or failure occurs or is discovered during the warranty period, LocknCharge will repair or replace, at its option, the Products which in the reasonable judgment of LocknCharge are deemed defective. This warranty does not cover normal wear and tear. All defective items must be returned to LocknCharge offices prior to receiving warranty service. All transportation costs shall be borne by the owner and the risk of loss shall be upon the party initiating the transportation.
We offer replacement parts for purchase for items that may have deteriorated due to wear and tear. You can find them at https://www.lockncharge.com/store/.
The terms below shall have the following definitions for purposes of this Warranty:
Customer means the original party purchasing the Products from LocknCharge or from an authorized reseller by LocknCharge to sell the Products. The warranty expires when ownership or use of the Product is transferred from the Customer to a third-party.
Products means any goods manufactured by LocknCharge, excluding third-party products and Software. The Warranty shall terminate for Products which are discontinued by LocknCharge two (2) years after the end of sales of that particular model of the Product.
UV Products means any goods marketed under the name UV, or variations thereof.
Software includes, without limitation, back end management portals, operating systems, Software added to the hardware Products, Software enabled components (including controllers or Software-enabled locks), third-party Software or reloading of Software.
Except as prohibited or limited by applicable law, LocknCharge does not warrant that the Products meet the requirements of any safety code of any country, state, municipality, or other jurisdiction, and Customer assumes all risk and liability whatsoever resulting from the use thereof, whether used singly or in combination with other machines or apparatus. This Warranty shall not apply to any of LocknCharge’s Products, or parts thereof, which have been repaired or altered, without LocknCharge’s written consent, outside LocknCharge’s facility or altered in any way so as, in the sole judgment of LocknCharge, to adversely affect the stability or reliability of the Products, or if such Products have been subject to misuse, negligence, or accident, or have been operated in a manner not in accordance with LocknCharge’s printed instructions or have been operated under conditions more severe than, or otherwise exceeding, those set forth in the specifications for such Products.
Except as prohibited or limited by applicable law, this warranty and the obligations and liabilities of LocknCharge are exclusive and in lieu of warranties, guaranties or liabilities, express or implied, including any implied warranty for merchantability, fitness for a particular purpose, arising by law or otherwise or whether or not occasioned by LocknCharge’s negligence and Customer hereby waives all remedies not expressly provided in this warranty. This warranty shall not be extended, altered or varied except by a written instrument signed by LocknCharge and Customer. Regardless of the failure of the sole and exclusive remedies provided in this warranty, LocknCharge will not be liable for any special, incidental, indirect, consequential, OR PUNITIVE damages whatsoever (including, without limitation, damages for loss of revenue, business or profits, loss resulting from business interruption, loss of business information, loss resulting from any claim by any third party, any loss due to damage to property, and injury to or death of any persons resulting, directly or indirectly, from the use or loss of the Products or any other pecuniary loss) of any kind or nature. LocknCharge neither assumes nor authorizes any person to assume for it any other liability in connection with the sale or use of the Products, and there are no oral agreements or warranties collateral to or affecting this warranty. The exclusion of special, incidental, indirect, consequential AND PUNITIVE damages is an independent agreement of LocknCharge and Customer apart from the sole and exclusive remedies provided in this warranty.
Customer shall notify LocknCharge by registered or certified mail, return receipt requested, and by email to firstname.lastname@example.org of a breach of this Warranty within thirty (30) days after discovery thereof, otherwise such claims shall be deemed waived.
Subject to any relevant law or statute, LocknCharge’s liability and Customer’s remedy for breach of any express warranty, or any guarantee, condition, warranty or right or remedy imposed or conferred by law, is limited to, at LocknCharge’s option, one or more of:
- In the case of any goods: (i) replacement of the goods or supply of equivalent goods; (ii) repair of the goods; (iii) payment of the cost of replacing the goods, or acquiring equivalent goods; or (iv) payment of the cost of repairing the goods.
- In the case of any services: (i) supplying the services again; or (ii) payment of the cost of having the services supplied again.
LocknCharge shall not be in breach of any express warranty, or any guarantee, condition, warranty or right or remedy imposed or conferred by law, where any defect or damage to the Products are caused by: normal wear and aging; excessive wear and tear caused by use in unusual circumstances; accident; abuse; mishandling; improper installation; improper assembly; improper usage; exposure to liquids or chemicals; faulty service or modifications to the original Products other than by LocknCharge or its authorized service agents; inappropriate shipment or transit by persons other than LocknCharge; damage caused during transit to LocknCharge or its designated distributor or distribution center or authorized agents; corrosion or surface deterioration due to puncturing or damage of original surface finishes; problems induced by or as a consequence of the inappropriate application of electrical power; or any deliberate physical damage, abuse or alteration to the Products.
Customer consents and agrees to the terms of this Warranty by purchasing and using the Products.
Miscellaneous. A. Assignments. No right or obligation under this Warranty may be assigned by Customer. LocknCharge may assign this Warranty in whole or in part at any time.
- Waiver. If LocknCharge fails to insist on performance of any term or condition, or fails to exercise any right or privilege hereunder, such failure shall not constitute a waiver of such term, condition, right or privilege.
- Severability. Any provision of this Warranty that is held unenforceable or invalid for any reason shall be severed and the remainder of the Warranty shall continue in effect.
Governing Law. The Warranty shall be interpreted, enforced and governed by the laws of the State of Wisconsin, excluding its choice of law rules.
Arbitration. In the event of any dispute, claim, question, or disagreement arising from or relating to this Warranty or the alleged breach thereof, LocknCharge and Customer shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both. If they do not reach such solution within a period of sixty (60) days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by binding arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. The place of the arbitration shall be Madison, Wisconsin.
Warranty Effective as of August 1, 2019