Tech Team at Brasher Falls Spends 80% Less Time Managing Student Device Issues by Utilizing a Smart Locker by LocknCharge
Introduction: Brasher Falls Central School District
The Technology Department at Brasher Falls Central School District faced an all-too-common challenge in managing student Chromebooks. Students frequently forgot to bring or to charge their devices. This led to a substantial time investment from the school's technology team, which quickly prompted the need for a more efficient solution.
Customer Challenge: Uncharged, Missing, Forgotten Student Chromebooks
The Director of Data and Technology, Kevin Welsh, highlighted the daily struggle of managing uncharged, missing, or forgotten Chromebooks in the middle school and high school. The two technicians in his office were spending 2 to 2.5 hours daily addressing these issues, requiring constant attention to loan out and to track the return of student Chromebooks.
Tech team challenges included:
- Constant interruptions to tech team
- No way to know who is taking what device
- Significant time of IT staff wasted dealing with student device issues
Solution: FUYL Tower Smart Locker System by LocknCharge
To alleviate the stress on the technology team and enhance device student accountability, Brasher Falls Central School District adopted FUYL Tower Smart Lockers by LocknCharge.
Kevin expressed his motivation for investing in these Smart Lockers, emphasizing the need for a solution that would reduce the time spent managing student device issues and provide a better inventory and tracking system for loaner devices.
Tech team benefits included:
- Reduction of daily interruptions to tech staff
- Ability to quickly see which students have not returned their loaner devices
- Decreased the number of lost and stolen Chromebooks
Results and Impact: 80% reduction in time spent managing student device issues
Implementing LocknCharge Smart Lockers proved to be a game-changer for Brasher Falls Central School District. The technology department reported a significant reduction in the number of instances where students required assistance due to uncharged or forgotten Chromebooks; therefor, decreasing the number of daily interruptions to the IT technicians and other staff. The technology team's daily commitment to handling these issues decreased from 2 to 2.5 hours to about 30 minutes per day.
Recommendation and Overall Satisfaction:
Brasher Falls Central School District's Tech Department enthusiastically recommended LocknCharge Smart Lockers to other school districts.
Key reasons for the District's recommendation:
- Time-saving benefits
- Improved inventory management
- Enhanced accountability
- Overall ease of use of the system
The Lockers not only streamlined the process of managing student devices but also contributed to a more efficient and stress-free environment for the IT Technicians.
Conclusion: Improved Efficiency and Accountability
The LocknCharge Smart Locker Solution at Brasher Falls Central School District emerged as a success story, showcasing a remarkable 80% reduction in time spent managing student device issues. The implementation of Smart Lockers not only addressed the immediate challenges faced by the technology team but also provided a foundation for improved efficiency and accountability in the school's technology management process.