The Incident IQ Help Desk Platform and LocknCharge FUYL Tower Smart Lockers streamline spare K-12 device distribution and monitoring.
ATLANTA, November 15, 2022
LocknCharge, a global leader in innovative charging and device management solutions, today announced the integration of its FUYL Smart Locker System with Incident IQ, a leading K–12 workflow management platform. This collaboration enables schools to automate student device exchanges and streamline IT support — saving valuable time and reducing downtime.
With this integration, districts can seamlessly assign a locker bay for a loaner device when a help ticket is submitted through Incident IQ. The student then receives a secure PIN or barcode to collect a replacement device from the FUYL Smart Locker — all without staff intervention. This workflow dramatically reduces interruptions to classroom learning while increasing accountability for device returns.
This integration not only streamlines device assignment workflows, but it also improves device visibility for IT teams. Every step of the process is logged within Incident IQ — providing K-12 IT teams with a detailed timeline of each step of a device swap. Furthermore, districts can utilize LocknCharge’s secure lockers to dispense technology accessories, paperwork, and more.
“With more devices in the field than ever before, this integration is a great solution for reliably distributing devices to students and teachers,” said Jorgen Von Tangen, VP of Apps & Integrations.
“LocknCharge FUYL Towers offer secure access points to drop off and pick up new devices. Our mission at Incident IQ is to support teaching and learning, and having a working device is essential to that goal. This partnership between Incident IQ and LocknCharge keeps functional devices in students’ hands and delivers detailed asset visibility for IT teams.”
“Together, the integration between LocknCharge Smart Lockers and Incident IQ enables end-to-end device management by automating the physical distribution and collection of devices,” said LocknCharge owner and CEO James Symons.
“Contactless self-service saves IT teams, educators, and students significant time every day by providing secure, 24/7/365 access to loaner devices. Given the importance of technology to learning, streamlining this process reduces device downtime to minutes ensuring students don’t fall behind in class.”
The LocknCharge integration for Incident IQ is available for districts using LocknCharge Smart Locker Solutions.
About Incident IQ
Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in districts across 49 states rely on the Incident IQ platform to manage and deliver mission-critical services. Incident IQ is based in Atlanta.
About LocknCharge
LocknCharge is a software and hardware company that is revolutionizing the way organizations manage mobile devices and other physical assets. During their 20+ years of experience, listening to thousands of people worldwide, they’ve come to understand many of the challenges organizations face when managing relentless broken device exchanges, inefficient physical asset deployments, unsecured device storage, and unreliable mobile device charging.
LocknCharge exists to help schools and businesses uncover a better way to ensure mobile devices are ready to go when needed, manage devices with less oversight, secure devices from theft and data breaches, and minimize device downtime.
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