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Everything your CEO & CFO Need to Know to Launch a Mobile Deployment Project

December 3, 2018

A CEO or CFO needs to know everything about the inner workings of their company, and most often, every large-impact business decision will need to make its way all the way up to that leader for signoff. In order to give the CEO or CFO the utmost confidence that your mobile device deployment plan will lead to company growth, you must propose a comprehensive plan of attack. Each part of the plan must address the problems it will solve and how those solutions will ultimately lead back to increased ROI or decreased costs for the company.

Improved communication: A mobile device deployment will improve communication between departments and employees, and overall will save money as communication efficiencies are implemented. In a study facilitated by LocknCharge, when asked why they wanted to improve communications, respondents’ objective of fostering better communication between employees and customers reinforces not only the idea that mobilization can benefit an organization internally and externally, but it bridges the gap between the two. Mobilization can help employees and customers connect more easily with each other, creating seamless interactions and retaining customers.

Faster transaction processing and better customer service: Salespeople and field agents will be able to process transactions more quickly and be able to pull up important client information at the drop of a hat. Mobile devices help field reps provide better service and lead to a higher customer retention rate, something that is imperative to making the company money. Faster transaction processing is a major contributor to the push toward mobilization. Devices like tablets and smartphones make it easier for employees to work from anywhere, increasing productivity and responsiveness. Streamlining processes to eliminate extra overhead seeks to remove unnecessary variables that add up from a direct-cost or productivity-cost standpoint.

Furthermore, organizations can leverage mobile devices to gather data to uncover trends, optimize operations, assure compliance, track customer buying behavior, and empower their entire operation. Ultimately, they can leverage data to generate revenue – and data is extremely valuable. If that data is inaccurate, it can send organizations in the wrong direction, such as miscommunicating with customers, developing products that aren’t warranted or pricing products in a way that is unsustainable. More accurate data is vital to running a smooth operation and is a competitive advantage.

Eliminating manual paper processes: By deploying a mobile device plan, your company can eliminate manual paper processes. According to a PricewaterhouseCoopers study, estimates suggest organizations that “going paperless” can save up to ten times their paper cost by also reducing the cost of printing, toner, storage, labor, postage, and disposal. A recent report estimated U.S. businesses waste $8 billion managing paper every year. If mobile devices are leveraged to eliminate much of that manual document processing, significant savings can be realized. PricewaterhouseCoopers reports that the amount of data that businesses typically produce increases 65 percent annually, and that professionals can spend up to half their working hours looking for the information they need simply to do their jobs. Electronic processes deployed via mobile devices can mean greater productivity.

Improved efficiencies: Improved efficiencies means more productive employees. It’s no secret that mobile devices can increase employee productivity; however, if the devices are not charged and ready to use at all times, they can actually have the opposite effect. Having charged mobile devices leads to increased productivity in the workplace and can produce a significantly more positive customer experience (imagine the additional benefits you can offer a customer via a mobile device). You might also be surprised to know that 73% of organizations fail to plan how they’ll centrally charge their devices; it’s important that employees can rely on devices that the company has invested in.

How To Avoid Mobile Device Rollout Pain Points

Like any new venture, there are a few pain points that come along with a mobile device rollout.

Security and Data Safety: When you invest in a mobile device deployment, the last thing you want is for those devices to go missing. Protecting your investment protects your budget and keeps your business on track to hit its goals. Security is absolutely imperative when rolling out a mobile deployment. At the end of the day, CEOs and CFOs are likely responsible for the security of customer data and the catastrophic consequences that can ensue should a company suffer a large data breach. As many companies have learned the hard way, losing customers’ data and personal information can cost thousands, if not millions of dollars both in fines and damaged reputation.

Launching a comprehensive mobile device program is imperative to the safety of companies, stretching far beyond the mobile devices themselves. In 2017, the average cost of a data breach was $7.35 million, and those costs include everything from business disruption and revenue loss to loss of a company’s reputation. When a CEO or CFO makes the wise decision to launch a mobile device program, they need to know the steps to take to make it successful. If you are investing a large portion of your budget in portable technology, keeping it secure when not in use is the only option, because 41% of data breaches are caused by lost or stolen devices.

Remote Access for Employees: Another thing to know before you deploy a mobile device program is what exactly you are going to let your employees have access to remotely. It’s good to be upfront about which apps, websites and files will be available on your mobile devices so that IT can come up with the perfect deployment plan. It’s also important to think about which device features will be turned on or off; for example, you might want to have all cameras or microphones turned off on the devices while they’re on site so as to ensure there is no collection of sensitive data.

Understanding what’s important to your CEO or CFO is key to positioning your plan in a way that will meet their goals and objectives, and getting ahead of potential issues will yield the best results towards the company’s goals.

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