Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

一Discontinued: iQ 32 Cart™

FAQ's

My devices aren't being recognized?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:

  1. Do not enable a passcode on iOS devices
  2. -OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
  3. -OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

8-Slot Aluminium Basket Measuring Template

Measuring template to see what devices will fit in the 8-Slot Aluminum Basket.

iQ 32 Cart Battery Replacement Instructions

If you need to replace the batteries in your iQ 32 Cart, download the instrucitons.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 48 hours.

Submit a ticket