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iQ 16 Sync Charge Box™

FAQ's

How long does syncing take?

Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the iQ 16 Sync Charge Box.

My iQ 16 Sync Charge Box will sync but will not charge?

In order to start charging, the data cable needs to be removed from the iQ 16 Sync Charge Box. Once the data cable is removed, syncing will stop, the charge light will emit when in charge mode and charging will commence.

Can I sync and charge iPod Touch or iPhone devices with the iQ 16 Sync Charge Box?

Yes. The iQ 16 Sync Charge Box is compatible with all Apple iOS devices.

Can the iQ 16 Sync Charge Box be removed from the LocknCharge products that they are stored in? Eg: iQ 30 Cart, iQ 16 Cart, etc.

Yes. LocknCharge products are designed to be modular.

Can I sync and charge my devices at the same time?

No. Once you plug in the data cable to your MacBook, the syncing process commences and charging will stop. The connector cable needs to be removed in order to revert back to charging.

Does the iQ 16 Sync Charge Box work with new iPad devices?

Yes. The iQ 16 Sync Charge Box can be updated to work with the latest devices and software. The customer would need to supply their own cables or contact us to purchase cables from LocknCharge.

Does the iQ 16 Sync Charge Box work with Apple Configurator?

Yes. It also works with iTunes.

Can I use a Windows Laptop to sync my iPad devices?

We recommend using a MacBook in order to recognize all the devices connected at once. If you are using a Windows Laptop, you may be limited to a certain number of devices. (Eg: there have been cases where Windows will only recognize up to seven devices at once).

Where do I find my serial number?

On the back of the Sync Charge Box.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We’ve developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

Downloads

iQ 16 Sync Charge Box Instruction Manual

LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Product Support Videos

There are currently no instruction videos for the iQ 16 Sync Charge Box, but check out this promotional video to see how the iQ 16 Sync Charge Box works. For instructions, please refer to the downloadable PDF instruction manual, or contact us for further assistance.

Warranty

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