Support

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Carrier 20 Cart™

FAQ's

How many Baskets come with my Carrier 20 Cart?

Four Baskets in total.

What color Baskets come with my Carrier 20 Cart?

One of each: Green, Yellow, Red, Blue.

What devices are compatible with the Carrier 20 Cart?

The Carrier 20 is designed to fit almost any device – now up to 13″ thanks to the Large Basket. But if you’re still unsure, there is a simple template that you can download in the section below to determine whether or not your devices will fit. All you have to do is download the file, print it to scale on an A3 size paper and place your device within the guides. Instructions are included on the template. For further information or help, contact us. 

My devices are too big for the Baskets, what options do I have?

We have you covered. You can purchase a Stainless Steel Device Rack that replaces the Baskets and allows larger devices, including laptops. You can buy a Carrier 20 Wire Rack here.

Are there any special power requirements for the Carrier 20 Cart?

Simply plug it to a power outlet and you’re ready to charge. The Carrier 20 Cart is equipped with ECO Safe Charge power management for safe and efficient charging. ECO Safe Charge stages the availability of power to each bank of devices. If you need to purchase a new ECO Safe Power strip and remote you can do so here.

I have a Carrier 20 Cart, but now I need syncing. Do I need to purchase a new Cart?

No. You can utilize your existing Carts by purchasing LocknCharge’s iQ 16 Sync Charge Box – a handheld, portable sync and charge unit that you can carry around to where syncing is required. Contact us for details.

Where can I find the serial number on the Carrier 20 Cart?

The serial number plate on the Carrier 20 Cart is located on the power tray panel of the cart, at the bottom.

My cart doesn’t seem to be charging or only charges for a little bit before shutting off?

If you have Chromebooks, they can ramp up their charging after they start and if all devices are doing this at once it can trip the ECO Safe timer installed in your Cart. The benefit of the timer is that you can easily prevent this by running your charging on cycles. See the user guide on how to set this up. If you need to purchase a new ECO Safe Power strip and remote you can do so here.

Downloads

Large Baskets by LocknCharge Measuring Template

The Carrier 20 Cart is designed to fit almost any device - now up to 13" thanks to the Large Basket. But if you're still unsure, download the file, print it to scale on an A3 size paper and place your device within the guides. Instructions are included on the template.

Carrier 20 Wire Rack

The Carrier 20 has an optional wire rack for larger devices. View detailed information about the wire racks for the Carrier 20.

Carrier 20 Instruction Manual

Download the Carrier 20 Instruction Manual.

ECO Safe Instruction Manual

Learn how to operate the ECO Safe charging system in your Cart.

Product Support Videos

Carrier 20 Cart Set Up Video

Learn how to set up the Carrier 20 Cart.

ECO Safe Power Management System Set up & Operating Guide

Learn how to set up and use the ECO Safe Power Management System in your Cart.

Warranty

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