Tech Team at Brasher Falls Spends 80% Less Time Managing Student Device Issues by Utilising a Smart Locker by LocknCharge

Introduction: Brasher Falls Central School District

The Technology Department at Brasher Falls Central School District faced an all-too-common challenge in managing student Chromebooks. Students frequently forgot to bring or to charge their devices. This led to a substantial time investment from the school's technology team, which quickly prompted the need for a more efficient solution.

Customer Challenge: Uncharged, Missing, Forgotten Student Chromebooks

The Director of Data and Technology, Kevin Welsh, highlighted the daily struggle of managing uncharged, missing, or forgotten Chromebooks in the middle school and high school. The two technicians in his office were spending 2 to 2.5 hours daily addressing these issues, requiring constant attention to loan out and to track the return of student Chromebooks.

  • Tech team challenges included:

    • Constant interruptions to tech team
    • No way to know who is taking what device
    • Significant time of IT staff wasted dealing with student device issues

Solution: FUYL Tower Smart Locker System by LocknCharge

To alleviate the stress on the technology team and enhance device student accountability, Brasher Falls Central School District adopted FUYL Tower Smart Lockers by LocknCharge.

Kevin expressed his motivation for investing in these Smart Lockers, emphasizing the need for a solution that would reduce the time spent managing student device issues and provide a better inventory and tracking system for loaner devices.

  • Tech team benefits included:

    • Reduction of daily interruptions to tech staff
    • Ability to quickly see which students have not returned their loaner devices
    • Decreased the number of lost and stolen Chromebooks

Results and Impact: 80% reduction in time spent managing student device issues

Implementing LocknCharge Smart Lockers proved to be a game-changer for Brasher Falls Central School District. The technology department reported a significant reduction in the number of instances where students required assistance due to uncharged or forgotten Chromebooks; therefor, decreasing the number of daily interruptions to the IT technicians and other staff. The technology team's daily commitment to handling these issues decreased from 2 to 2.5 hours to about 30 minutes per day.

Recommendation and Overall Satisfaction:

Brasher Falls Central School District's Tech Department enthusiastically recommended LocknCharge Smart Lockers to other school districts.

  • Key reasons for the District's recommendation:

    • Time-saving benefits
    • Improved inventory management
    • Enhanced accountability
    • Overall ease of use of the system

The Lockers not only streamlined the process of managing student devices but also contributed to a more efficient and stress-free environment for the IT Technicians.

Conclusion: Improved Efficiency and Accountability

The LocknCharge Smart Locker Solution at Brasher Falls Central School District emerged as a success story, showcasing a remarkable 80% reduction in time spent managing student device issues. The implementation of Smart Lockers not only addressed the immediate challenges faced by the technology team but also provided a foundation for improved efficiency and accountability in the school's technology management process.

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Goodpasture Christian School Efficiently Loans Devices to Students by Utilising a Smart Locker

Goodpasture Christian School LogoMadison, TN, USA | December 2023

Goodpasture Christian School strives to develop the skills necessary for students to achieve academic excellence while preparing them for a life of service. Their high school students consistently achieve at the top 10% of ACT scores with 100% of students being accepted into college. Like many schools, they've adopted mobile device technology as an avenue to enhance teaching and learning.

The Challenge: Device Loans for Students

The technology department at Goodpasture consists of one Technology Director, Tammy Applegate. Tammy has been tasked with managing technology for the entire school, which is made up of 1,000 students. It’s no surprise that efficiently managing and distributing these devices to students was a big challenge.

Traditionally, students had to interrupt Tammy or library staff to check out a loan device, causing delays and disruptions to students’ class schedules and staffs’ primary duties.

Additionally, tracking and managing broken devices proved to be a cumbersome task, with limited visibility into the whereabouts of loaner devices.

To meet their academic goals, Goodpasture needed to ensure students had immediate access to working devices anytime they were needed.

The Solution: Smart Lockers

FUYL Tower Smart Locker Implementation

To enhance efficiency and to empower students, Goodpasture Christian School implemented a FUYL Tower Smart Locker. The Tower not only facilitated independent device loans for students experiencing issues with missing or forgotten devices, but it also offered a streamlined solution for exchanging broken devices.

Results and Key Outcomes: Significant Time Savings for Staff, Less Device Downtime for Students

The FUYL Tower had an immediate and positive impact on the school's device management process.

  • Self-Sufficiency and Time Savings: With the FUYL Tower in place, students could independently check out devices, reducing the need for involvement from the tech director or the library staff. This resulted in quicker turnaround times and less disruption to classroom activities.
  • Loaner Device System for Broken Devices: The Tower served as a hub for loaner devices in case of broken laptops. Students could easily swap their malfunctioning device for a loaner without assistance.
  • Enhanced Visibility and Accountability: The FUYL Tower provided insights into loaner checkouts and returns, allowing the tech director to track who checked out a device and for how long. This feature proved invaluable in ensuring timely returns and minimising the risk of prolonged device loans at a time.
  • Convenient Monitoring: The strategic placement of the FUYL Tower allowed the tech department to monitor device checkouts more efficiently. With visibility of the Tower from her office, Tammy could provide in-person help if needed, creating a seamless support experience. As the students became familiar with the device loaning process, there has been less involvement from staff, saving significant time every morning.
  • Time Savings for Staff: The implementation of the FUYL Tower significantly reduced the workload for the tech director, especially during peak times like mornings. The automated system allowed for a more hands-off approach, freeing up staff to focus on more critical tasks.

Recommendation: FUYL Tower Saves Time for Students and Staff

The success of the FUYL Tower at Goodpasture Christian School, particularly for a school with a small tech department run by a single person, highlights its suitability for similar settings. The time and resource savings, combined with the improved device management capabilities, make the FUYL Tower a valuable asset for educational institutions looking to streamline their technology lending processes.

Conclusion

In conclusion, the FUYL Tower not only addressed the immediate challenges faced by Goodpasture Christian School but also emerged as a solution that contributed to a more efficient and self-sufficient learning environment where students can thrive.

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Dayton ISD: How to Run an Efficient Student-Led Help Desk with Smart Lockers and Learn21

Challenges: Inefficient Loaner Device Distribution to Students

Dayton Independent School District adopted a one-to-one device program for students but faced challenges in managing loaner devices effectively. The existing system of storing loaner devices in the help desk was cumbersome and time-consuming. The district needed a solution that could charge Windows laptops for students and integrate with their existing Learn21 help desk software for efficient loaner distribution.

Solution: FUYL Tower Smart Locker + Learn21 Integration

Casey Woods, the IT administrator at Dayton Independent Schools, sought a solution to streamline the distribution of loaner devices and minimize student downtime. Casey’s district implemented the LocknCharge FUYL Tower Smart Locker system, which provided a centralized and organized system for storing and distributing loaner devices, ensuring easy access and quick deployments. The integration with Learn21 help desk software allowed for fast and seamless ticket processing.

Benefits of a Smart Locker and Help Desk Software Integration:

  • Efficient Loaner Device Distribution: With the FUYL Tower Smart Locker in place, Dayton Independent Schools eliminated the need to store loaner devices in the help desk. This streamlined the process of providing loaner devices to students in need, significantly reducing the time spent on this task.
  • Reduced Student Downtime: The new system's efficiency allowed the school to keep students in the help desk for no more than 5 minutes, enabling them to return to class quickly. This improved overall student experience.
  • Student Empowerment: The FUYL Tower Smart Locker system encouraged students to become self-reliant in accessing loaner devices. Students could teach each other how to use the locker, reducing the dependence on IT staff and enhancing student involvement.
  • IT Staff Time Savings: Casey Woods reported a substantial reduction in the time spent finding lost or missing devices. Before implementing the smart locker system, he spent a couple of hours per day searching for devices, which reduced to about one hour per week after the implementation.

Peer Review for Smart Lockers:

Casey Woods recommends the LocknCharge FUYL Tower Smart Locker to other school districts. The ease of use and quick access to loaner devices greatly benefits both the IT department and the students. The system not only improves device management, but also empowers students to take control of their device needs, ultimately enhancing the overall learning experience. The implementation of the FUYL Tower Smart Locker at Dayton Independent Schools highlights how investing in innovative solutions can lead to increased efficiency, reduced learning downtime for students, and a more seamless education technology experience for students and staff.

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Streamlining Laptop Management at Hernando County School District with FUYL Tower Smart Lockers and Learn21

Hernando County School District Florida Logo

Background: Hernando County School District One-to-One Device Program

Hernando County School District, located in Florida, faced a common challenge. Their limited team of only 11 field technicians are responsible for managing technology resources across its 23 school sites.

The district recognised the need for a more efficient system to handle laptop issues for broken, lost, and forgotten devices, without causing disruptions to learning and classroom activities.

The Challenge: Overloaded IT Field Technicians

With technicians on campus only two days per week, there was a significant gap in providing immediate support for students in need of replacement laptops. The district sought a solution that would eliminate interruptions to learning, classroom time, and testing, while also reducing the workload on their already-stretched technical team.

The Solution: FUYL Towers Smart Lockers by LocknCharge + Learn21

Joseph Amato, the Director of Technology & Information Services at Hernando County School District, found the answer in the FUYL Tower Smart Locker System and Learn21 help desk platform. The FUYL Tower serves as a kiosk, enabling students to easily swap out laptops or receive loaner devices without waiting for a technician to be on-site. The system streamlined the process, ensuring that learning activities continued seamlessly.

Benefits: Students and Staff

  • Efficiency Gains: Before implementing FUYL Towers, technicians were dedicating 60-70% of their man hours to laptop swaps and one-to-one device issues for students. Post-implementation, this time was significantly reduced, allowing technicians to focus on other critical tasks.
  • Reduced Disruptions: The FUYL Tower eliminated interruptions to learning by providing an instant solution for students requiring laptop replacements. This quick and efficient process minimises downtime in classrooms and during testing periods.
  • Automated Tracking: The FUYL Tower not only provides immediate solutions but when integrated with the Learn21 platform, it also automates the tracking of laptops. This feature helps in monitoring and managing the district's technology resources more effectively.
  • Time and Resource Savings: The streamlined process resulted in saving hundreds of man-hours per week across the district. Technicians now spend more time ensuring that all technology in the school is operational, teachers have the necessary resources, and students have the tools they need for their education.
  • Ease of Implementation and Integration: The FUYL Tower system seamlessly integrates with the district's Student Information System (SIS) and is easy to implement. The Towers are reliable, easy to set up, and user friendly.
  • Responsive Support: Both Learn21 and LocknCharge are dedicated to world-class customer support. This responsiveness ensures that the district's needs are promptly addressed, contributing to an overall positive experience.

Recommendation: A great solution for schools of all shapes and sizes.

Joseph Amato highly recommends the FUYL Tower Smart Locker solution to other school districts, irrespective of their size. The ease of implementation, seamless integration, reliability, and time savings make it a valuable asset for any educational institution looking to optimise laptop management and help desk support services.

"It's made a major difference... it's saved hundreds of man-hours per week across the district."

The successful collaboration between Hernando County School District, LocknCharge and Learn21 has led to a more efficient and effective technology support system, ultimately benefiting both staff and students.

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Smart Charging Lockers Eliminate Device Downtime for Students at Los Angeles Unified School District (LAUSD)

Laptop Charging and Management in Schools

Mobile devices are critical to education, but when a student or teacher doesn’t have a working device, it can halt learning. Addressing the effects of device downtime is no longer optional, and forward-thinking schools like Los Angeles Unified School District are getting students back to learning faster by implementing Smart Charging Lockers from LocknCharge.

Los Angeles Unified School District (LAUSD) Smart Locker Project Overview

1,800
FUYL Units

1.5 YR
Time Frame

$22M USD
Investment

What started as an idea to solve device management during school shutdowns has evolved into an in-person and remote learning program that will reduce device downtime caused by lost, forgotten or broken mobile devices.

“Device downtime means less classroom instruction, and the students lose valuable class learning experience,” said Phillip Lucero, Senior IT Business Efficiency Analyst at LAUSD.

LAUSD, the second largest system in the US, turned to LocknCharge to provide students and educators with access to ready-to-use devices anytime they’re needed. As part of their phase 1 roll-out, the District is deploying 1,800 LocknCharge FUYL Tower™ 15’s across all of their school sites.

The District’s Department of Information Technology and their technology reseller partner worked with LocknCharge’s Strategic Account Executive, Vince O’Rourke, to fulfill their $22M investment. Together, the three partners devised a successful deployment plan to deliver, configure and install 300 Towers each quarter over the 2022-2023 school years.

“After vetting different vendors and companies, we felt that LocknCharge was the best fit and product option for the district. Once we started working with Vince from LocknCharge, it was clear we picked the right company and product for LAUSD.”
– Phillip Lucero, Senior IT Business Efficiency Analyst at LAUSD

Smart Lockers save schools time and money by automating loaner programs, providing students with self-service devices, and ensuring device accountability. Students at LAUSD will get back to learning faster while also affording IT team members and faculty more time to focus on impactful, strategic projects.

FUYL Tower™ Smart Charging Locker Highlights

Flexible, Multi-Use System: Used for broken device exchanges or check-in/out programs

Centralized, Web-Based Portal: Admins can view and manage all Towers remotely from one portal

Contactless Device Exchanges: 24/7/365 access to devices saves time for students, teachers and IT

Device Accountability: Tower activity is tracked in the LocknCharge Cloud’s event log, reducing breakage and loss

Roster Management: Manage end users with the internal directory, via an LDAP-compatible directory such as Active Directory or through a native integration to Google’s directory services

Help Desk Integration: Easily integrate the Cloud with systems like Incident IQ and Learn21's Tech Director Toolbox (One2One Manager) for end-to-end device management

Secure: Data integrity, physical and network security, and resiliency are a top priority

Lifetime Warranty: FUYL Towers are backed by a lifetime warranty on the main frame, electrical and all other components*

World-Class Customer Service and Support: Our knowledgeable, friendly team promptly assists with any questions or issues that may arise

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