Support

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iQ 30 Cart™

FAQ's

How many Carry Baskets are included in the iQ 30 Cart?

Six (6) removable 5-slot Carry Baskets.

What colour Carry Baskets will I receive with the iQ 30 Cart?

Two Green, two Blue and two Red.

Will my devices fit in the iQ 30 Cart?

There is a simple template that you can download in the section below. The template allows you to measure your device to the Carry Basket. All you have to do is download the file, print it to scale on an A3 size paper and place your device within the guide to see if it fits. Instructions are included on the template. For further information or help, contact us.

My iQ 30 Cart will sync but will not charge?

In order to start charging, the data cable needs to be removed from the iQ 30 Cart. Once the data cable is removed, syncing will stop, the charge light will emit when in charge mode and charging will commence.

How long does syncing take?

Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the Cart.

Are there any special power requirements for the iQ 30 Cart since they charge so many devices?

No, just a regular Power Outlet. The iQ 30 Cart is equipped with iQ 16 Sync Charge Boxes for safe and efficient charging. The iQ 16 Sync Charge Boxes stages the availability of power to each USB port. This function prevents the potential of overloading the circuit and protecting your devices.

Does the iQ 30 Cart charge during the syncing process?

Yes, but at a reduced charge rate. Once you plug in the data cables from the iQ 30 Cart to your MacBook, the syncing process commences and the charging rate reduces. Once you remove the cable, full-rate charging re-commences.

Can I purchase additional Carry Baskets?

Yes. Please contact us for details.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

My devices aren't being recognized?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:

Do not enable a passcode on iOS devices
-OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
-OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

iQ 30 Cart Instruction Manual

LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

Small Basket by LocknCharge measuring template

The new iQ 30 Cart is equipped with 6 (six) new 5-slot Carry Baskets. They are designed to hold iPad, iPad Air, iPad mini devices and a whole range of other devices too – and there are lots of them. To make it easier for you to identify what fits and what doesn’t, we’ve created a simple template. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

iQ 30 Cart Specifications

Download this document and get to know the finer details on the iQ 30 Cart.

Product Support Videos

iQ 30 Cart - Setup video guide

This video demonstrates how to setup the iQ 30 Cart for the first time with new devices. For more details, refer to the downloadable PDF instruction manual.

iQ 30 Cart - Removing the iQ 16 Sync Charge Boxes

This video demonstrates how to remove the iQ 16 Sync Charge Boxes from the iQ 30 Cart.

iQ 30 Cart Features Video

The video below is the latest highlights video of the iQ 30 Cart. It outlines and demonstrates the features and benefits of the Cart.

Warranty

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