FUYL Tower Support Library

PIN codes are 4-12 digits long.

Firmware 2.0.4 and Cloud 1.2.2 de-restricts PIN rules in Managed Mode, allowing Admins to set Users PINs that include sequential and/or repeating numbers.

Towers in Public Mode restrict PIN numbers so that users cannot select repetitive or sequential numbers. For example, it can't be 1234 nor can it be 1111.

No. The Cloud connection, initiated from the FUYL Tower, is a simple messaging protocol secured using cryptographic certificates. This messaging protocol does not have the ability to inject malicious code.

No. The FUYL Tower does not accept any inbound connections, such as SSH or telnet.

Not at this time.

No. The Tower has built-in memory that caches data.

E.g. if 10 out of 15 bays are being used by users that have checked out devices from those bays, the Tower remembers who reserved those bays. It will allow those users to access those bays to check devices back in. However it will not reflect back on the cloud portal until it re-establishes a connection.

Maximum users per user group is unlimited, however there is a maximum limit (5000) to how many users you can add at once, if adding users to user groups via the portal. If you are adding users to user groups as you import into the directory, this limit does not apply.

Maximum users and user groups combined, that can be authorised to a group of stations, specific station or a specific bay is 1000.
If you intend to authorise more than 1000 users, users should be grouped and user groups should be authorised.

To add user to groups during the csv import process, the group must already exist in the portal and the spelling/casing must be an exact match.

Many companies/organisations are sensitive about security and where their data is stored in the cloud. They often require it to be stored in their local country (ex. Monaco).

Data Privacy is very important to us, and we comply with a many of global regulations. We leverage AWS services which distribute the data in several server centres to ensure high response times for all of our customers. We also comply with the Australian Privacy Act and GDPR. We cannot guarantee where the data is stored as it's dependent on AWS.

Yes. The Cloud portal is a replacement of the existing portal.

Current customers with Towers running on 1.2.6 can contact LocknCharge to swap SD cards for 2.0.0 software or later.

All Towers shipped after July 1, 2020 will include the latest software 2.0.0 or later.

Out of the box, the Tower only has basic functions (Public mode).

• Works like a hotel safe.
• LCD administration on the local Tower only. No web-based portal.

Each bay has an external LED indicator to know if a bay is available (green), reserved (white) or offline (no light).

1. Locate the accessory box by viewing through the bay windows. Take note which bay it's in.
2. Retrieve the key taped on the base of the unit.
3. Use the key to open the side of the unit.
4. Locate the lock module adjacent to the bay that the accessory box is stored in. Press down on the override lever to open bay.
5. Follow the instructions located in the accessory box for the next steps.

Yes. If a user has not been created with an ID card for access, he/she can register it during the bay access process. The LCD will prompt the user to register an "ID Card" for future use. The user only gets prompted to register an ID card if they do not have one associated to their profile.

• 1 ethernet port plate (totaling 5x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.
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• 5x - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer-supplied rack/switch.
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• 1 additional Ethernet cable for connecting the tower to the switch.
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• 5x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the Ethernet port in the compartment.
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• Network box fitting up to 3 x 19" rack (3U, but after all the cabling it makes it a 2U)
• 3 ethernet port plates (totaling 15x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.
• 15x  - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer supplied-rack/switch.
• 15x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the ethernet port in the compartment.

Each compartment is equipped with one 2.4 amp USB port and one 240V power outlet to accommodate two devices per compartment.*

*E.g. One Laptop and one phone/tablet/PDA per compartment. With one 240V outlet, it is not possible to simultaneously charge two laptops in one compartment.

No. All LocknCharge devices can run on 240V 10 Amp circuits.

1. Bay Access
   1. Unlock Bay
   2. Clear Bay Assignment
   3. Toggle Offline
2. System Status
   1. Network Status (IP addresses and MAC for all interfaces)
   2. System Clock
   3. Software Version
3. Tower restart
4. Address Locks (used if need to replace a bad lock)
5. Factory Reset

Two-factor authentication (2FA) is a procedure that typically requires a combination of something a user knows (pin, secret question) and something a user has (cards, fingerprint) in order to access a program or operating system. Using 2FA to access your favourite programs provides enhanced security to traditional usernames and passwords. The multiple layers of authentication increase confidence that the user requesting access is actually who they claim to be, specifically you.

Owner level administrators can enforce 2FA is used on their account for logging into the portal. The second factor of authentication is done via an authenticator app.