Support

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UVone

FAQ's

What is the life of the bulb and how many uses until I need to change the bulbs?

10,000 hours.

1.2M uses.  If for example a user uses it 100x/day over a period of 10 years that’s 365k uses.

How often do I have to change the bulbs, and how will I know when one needs to be changed?

If a bulb change is required, you will be prompted as such on unit display. You can view what specific bulb is requiring replacement through the app. If you are not prompted to replace your bulb(s) we recommend you do so every 10 years.

How do change the bulbs?

We will have step-by-step instructions. We recommend this is done through your maintenance team or by utilizing 3rd party services that administer these types of white glove services. If you have questions, please contact our customer support team.

Where do I purchase replacement bulbs?

These will be available to purchase through our current channel partners selling UVone. This will include Amazon.

How many bulbs are in my UVone unit?

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs.

How long is the cycle time?

30 seconds

Does the door automatically open when the cycle ends?

No, the user is required to wave their hand in front of the sensor for door to reopen and access their device(s).

Can I stop a cycle mid-cycle?

Yes, you can stop the 30-second cycle at anytime by waving your hand in front of the sensor at the top of the device.

How do I know how much time remains on the disinfection cycle time or when it's complete?

Users are able to see how much time remains until a device is completely disinfected. When cycle is completed, it says as such on display.

How many devices will it will fit?

UVone can accommodate any device within 10.5 in (L) x 1.5 in (W) x 7.25 (H)–including tablet devices, iPad Devices, iPhones, Vocera Phones, Voalte Phones, Ascom Phones and more with or without a case.1 It can disinfect up to three smaller devices at one time.

What accessories are available?

1. Mounting plate (required for any mounting), 2. Wall mount (which includes mounting plate), 3. Table stand (which includes mounting plate), 4. Roller stand (which includes mounting plate), 5. Replacement bulb (1) Large, Replacement bulb (1) Small, Replacement bulbs, Full pack

Can it be mounted to a wall?

Yes, it can be mounted to a wall but will require the purchase of the mounting plate to do so if you choose to use your own wall mount. It can be mounted to a wall using any universal VESA wall mount -or- you can purchase a wall mount from LnC, which also includes the mounting plate.

Does it lock or charge my device?

No, it disinfects devices.

Where is the best place for UVone?

The sleek, compact design of UVone seamlessly integrates into any environment. Mount the station directly outside operating rooms, patient rooms, nurse’s stations or any area that is most convenient for use. Ideal for critical care areas such as: NICU and ICU.

How does it compare to conventional wipes?

Uvone is 6x quicker than conventional wipes. To be effective, traditional wipes can take upwards of three minutes to disinfect, while UVone disinfects in just 30 seconds. UV-C disinfection is more reliable and efficient than wipes–plus, it does not degrade the integrity of devices over time.

How do you validate your kill rate claims?

The 3rd party preliminary data validates kill rate claims and is available upon request. The final test data will be available in May 2020.

Should there be a power loss to the UVOne device how do I get my device out?

There is a recess for your finger to use to pry the door open manual when there is no power to the unit itself.

Is there anything that show how many uses the UVone has completed?

No, not at this time.

When will units be ready to ship?

Late summer 2020.

I see your "Powered by PhoneSoap" so how does the PhoneSoap Med+ unit differ from Uvone?

The UVone unit does not differ from the Med+ one, however PhoneSoap partnered with us to develop a product we could bring to market, as we have established dynamic sales, marketing and support teams.

What types of bacteria is UVone effective in killing?

The preliminary testing was conducted only on MRSA so kills 99.9999% of MRSA. Additional testing in process includes other bacteria and viruses such as Staph, E. Coli, Strep, C-Diff. We will have those test results and more specifics on this in May 2020.

Is UVone effective in killing COVID-19?

COVID-19 is the name of the disease, not the virus. The virus that causes COVID-19 is SARS-COV-2. It’s considered a Class B infectious disease, so is subject to BSL3 or P3 level of protection. Most commercial labs are not qualified to test BSL3 so we haven’t found in effective way of testing this to date.

What does the app do?

The app allows the user to check if a replacement bulb is required, if so, which bulb, pushes through any updates to bugs or fireware, and change from Manual to Automatic mode of which prompts the start of a cycle. In either Manual or Automatic mode the user is required to wave their have in front of the sensor at the top of the unit. This will open the door. The user then is required to wave their hand again to close the unit. In Manual mode the user will be required to wave their hand once again to prompt the start of the 30-second cycle. In Automatic mode the door will shut and the cycle will automatically start.

Why does the app say PhoneSoap?

LocknCharge has partnered with PhoneSoap in developing UVone. PhoneSoap has a proven track record of designing and developing devices utilizing UV-C technology to disinfect devices.

Is the app required for use?

No, it is not necessarily required for use, however refer to question above as to what the app does.

Is there anything that show how many uses the UVone has completed?

The app shows time it has disinfected, however if in automatic this number should be 1/2 as the unit cannot detect if a device or object is in UVone there will default to automatically cycle when user waves hand for door to close again after his/her device has been disinfected.

What's the difference in manual vs. automatic cycle mode?

Manual requires additional hand wave for cycle to begin vs. automatic, which starts when door is closed. Therefore when a user takes his/her device from UVone after cycle ends and waves hand to close again it will automatically cycle, as UVone cannot recognize if a device or object is inside. As a result this will reduce the life of the bulbs to 5,000 hours vs. 10,000 in manual.

My unit has a bit of a smell to it, should I be concerned?

No, that’s perfectly normal and within the accepted tolerance levels. There is a very very small amount of ozone production that our noses can detect, but is still well below the EPA recommended ambient concentration of 0.05ppm.

What is the bulb wattage?

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs. The wattage of each large bulb is 6 and small, 4.5.

How easy it is to switch from manual to automatic mode?

Very easy! This is done through the app, with a simple toggle on/off to switch between the two modes of operation. 

Do the UV-C bulbs have a safety coating?

There is not a safety coating on the bulbs, however they are behind quartz glass so the user is protected.

Will wipes really degrade my device over time?

Most cell phone providers (Apple, AT&T, Samsung) don’t suggest anything stronger than 70% ethanol or isopropyl applied via soft lint-free cloth.

Downloads

UVone Compatibility Flyer

Check to see if your device will fit inside the UVone UV-C Sanitizer.

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