Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

Joey Carts™

FAQ's

Will my devices fit in the Joey 30 or Joey 40 Cart?

Joey Carts now come with Large Baskets and Racks.

 

Large Baskets can accommodate devices up to a 13″ screen size:

Click here for our Large Basket Compatibility Template.

 

Plastic racks can accommodate larger devices:

Click here for a Joey 30 Rack Compatibility Template.

Click here for a Joey 40 Rack Compatibility Template.

 

Contact us for more details. 888-943-6803.

I would like to have Baskets for my Joey Cart - what are my options?

Baskets are now included with your Joey 30 or 40 Carts. Both the Large and Small Baskets by LocknCharge will work. Each can hold 5 devices, of varying screen sizes. You can learn more about our Baskets here: www.lockncharge.com/mobile_device_baskets

I would like added security for my Joey Cart - how do I order a lock down kit?

If you would like to order a lock down kit, you can contact us at 888-943-6803 or purchase it online: www.lockncharge.com/accessories

What is the warranty on the Joey 30 and Joey 40 Carts?

The Joey Carts features a 10 year warranty, with a 2 year warranty on electronics. For more details click here.

Downloads

Joey 30 User Guide

Learn how to set up and use your Joey 30 Cart.

Joey 40 User Guide (purchased August 2017 or later)

Learn how to set up and use your Joey 40 Cart.

Eco Safe Instruction Manual

Learn how to operate the Eco Safe charging system in your Cart.

Joey 40 User Guide (purchased before August 2017)

Learn how to set up and use your Joey 40 Cart.

Product Support Videos

Joey 30 Cart Set Up Video

Learn how to set up your Joey 30 Cart.

Joey 40 Set Up Video

Learn how to set up your Joey 40 Cart.

Eco Safe Power Management System Set Up & Operating Guide

Learn how to set up and use the Eco Safe Power Management System in your Cart.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 48 hours.

Submit a ticket