Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

Joey™ Carts

FAQ's

Will my devices fit in the Joey 30 or Joey 40 Cart?

Joey Carts now come with Large Baskets and Racks.

Large Baskets can accommodate devices up to a 13″ screen size: Click here for our Large Basket Compatibility Template.

Plastic racks can accommodate larger devices:Click here for a Joey Rack Compatibility Template.

Contact us for more details. 888-943-6803.

I would like to have Baskets for my Joey Cart - what are my options?

Baskets are now included with your Joey 30 or 40 Carts. Both the Large and Small Baskets by LocknCharge will work. Each can hold 5 devices, of varying screen sizes. You can learn more about our Baskets here: www.lockncharge.com/mobile_device_baskets

I would like added security for my Joey Cart - how do I order a lock down kit?

If you would like to order a lock down kit, you can contact us at 888-943-6803 or purchase it online here.

What is the warranty on the Joey 30 and Joey 40 Carts?

The Joey Carts features a lifetime warranty. For more details click here.

Are there any special power requirements since the Cart charges so many devices?

No. All LocknCharge devices can run on 120V 15 Amp circuits.

Downloads

Joey 30 or 40 Carts - Quick Start Guide (Gray model)

Learn how to set up and use your Joey 30 or Joey 40 Cart. This quick start guide is for the new, gray Joey models.

Joey 30 User Guide (Green Model)

Learn how to set up and use your Joey 30 Cart.

Joey 40 User Guide (Green Model)

Learn how to set up and use your Joey 40 Cart.

Eco Safe Instruction Manual

Learn how to operate the Eco Safe charging system in your Cart.

Eco Safe Flyer - Newer

Learn more about the Eco Safe Power Management System included in this product.

Eco Safe Flyer - Older

Learn more about the Eco Safe Power Management System included in older models of this product.

Joey 40 User Guide (purchased before August 2017)

Learn how to set up and use your Joey 40 Cart.

Lockdown Kit Installation Instructions

Learn how to install your lockdown kit.

Joey 30 & 40 Cart Set Up Video (Gray Version)

Learn how to set up your Joey 30 or 40 Cart.

Joey 40 Set Up Video (Green version)

Learn how to set up your Joey 40 Cart.

Joey 30 Cart Set Up Video (Green version)

Learn how to set up your Joey 30 Cart.

Eco Safe Power Management System Set Up & Operating Guide

Learn how to set up and use the Eco Safe Power Management System in your Cart.

Joey 30 & 40 Cable Removal Video (Gray Version)

Learn how to quickly and easily remove the cables from your Joey 30 or 40 Cart.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 48 hours.

Submit a ticket