Support

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iQ 10 Charging Station™

FAQ's

How many Baskets come with the iQ 10?

Two. Each Basket has five slots that can fit all iPad models and most Tablets.

What color Baskets will i receive with the iQ 10?

Blue and green

What devices are compatible with the iQ 10 Charging Station?

Almost any Tablet device. Criteria: 1) It must be USB chargeable 2) Needs to fit inside Baskets by LocknCharge. To give you an idea, most iPad models and 10″ Tablets are compatible. If you want to play it safe, there is a simple template that you can download in the section below to determine whether or not your devices will fit. All you have to do is download the file, print it to scale on an A3 size paper and place your device within the guides. Instructions are included on the template. For further information or help, contact us.

Are the Baskets interchangeable with other LocknCharge products?

Yes. Standards sized baskets by LocknCharge are compatible with: Carrier 30, Carrier 40, iQ 10 Sync Charge Station, iQ 20 Cart and iQ 30 Cart. Contact us for details.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We’ve developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions

What is the charging rate of the iQ 10 Charging Station?

Maximum of 2.4 amps at each port.

My devices aren't being recognized?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:

  1. Do not enable a passcode on iOS devices
  2. -OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
  3. -OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

Standard Basket by LocknCharge measuring template

The iQ 10 Charging Station is equipped with Standard 5-slot Baskets by LocknCharge. They are designed to hold all iPad models and most 10" Tablets. To make it easier for you to identify what fits and what doesn’t, we’ve created a simple template. For further assistance please contact us.

iQ 10 Charging Station Instruction Manual

Download the iQ 10 Charging Station instruction manual.

iQ 10 Charging Station Wall Mount Template

Learn how to mount the iQ 10 Charging Station to the wall using this template.

iQ 10 Charging Station Rack Compatibility

See if your devices are compatible with iQ 10 Racks.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Product Support Videos

iQ 10 Charging Station Set up Video

Watch the video to learn how to set up the iQ 10 Charging Station.

iQ 10 Sync Charge Station Set Up Video

Warranty

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