一Discontinued: iQ™ 10 Charging Station
FAQ's
How many Baskets come with the iQ 10?
Two. Each Basket has five slots that can fit many iPad and tablet devices.
What color Baskets will I receive with the iQ 10?
Blue and green.
What devices are compatible with the iQ 10 Charging Station?
Criteria: 1) Cables must be compatible 2) Device needs to fit inside Baskets by LocknCharge.
- iQ 10 Stations charge devices via a USB port. They are NOT compatible with devices that use a Lightning to USB-C cable or devices that use a USB-C to USB-C cable.
- iQ 10 Stations purchased exclusively through Apple come pre-wired with Lightning Cables. They are compatible with iPad devices that use a Lightning to USB-C Cable as long as the cable provided by LocknCharge is being used. They are NOT compatible with devices that use a USB-C to USB-C Cable.
Are the Baskets interchangeable with other LocknCharge products?
Yes. Standards sized baskets by LocknCharge are compatible with: iQ 10 Sync Charge Station, iQ Charging Station, iQ 30 Carts and iC Charging Stations.
Some of these products may be discontinued. Contact us for details.
Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?
In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We’ve developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions
What is the charging rate of the iQ 10 Charging Station?
Maximum of 2.4 amps at each USB port.
My devices aren't being recognized?
For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:
- Do not enable a passcode on iOS devices
- -OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
- -OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)
Are there any special power requirements since the station charges so many devices?
No. LocknCharge devices can run on 120V 15 Amp circuits.
Downloads
Standard Small Baskets by LocknCharge Device Measuring Template
The iQ 10 Charging Station with USB-C PD is equipped with two small, 5-slot Baskets by LocknCharge. They are designed to hold many iPad models and most 10" tablets. To make it easier for you to identify which devices fit and which don't, we’ve created a simple template. For further assistance please contact us.
iQ 10 Charging Station Instruction Manual
Download the iQ 10 Charging Station instruction manual.
iQ 10 Charging Station Wall Mount Template
Learn how to mount the iQ 10 Charging Station to the wall using this template.
iQ 10 Charging Station Rack Compatibility
See if your devices are compatible with iQ 10 Racks.
USB Limit Fix app
Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.
Instructions for the USB Limit Fix app
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.
iQ 10 Charging Station Set up Video
Watch the video to learn how to set up the iQ 10 Charging Station.
iQ 10 Sync Charge Station Set Up Video
Warranty
Warranty Information
For all related warranty information, click the link above.
Product Warranty Registration
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