Support

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Carrier 30 Cart™

FAQ's

How many Carry Baskets are included in the Carrier 30 Cart?

Six (6) 5-slot Carry Baskets.

What color Carry Baskets will I receive with the Carrier 30 Cart?

Two Green, two Blue and two Red.

Will my devices fit in the Carrier 30 Cart?

There is a simple template that you can download in the section below to determine whether or not your devices will fit. The template allows you to measure your device to the Small Basket. All you have to do is download the file, print it to scale on an Ledger size paper and place your device within the guide to see if it fits. Instructions are included on the template. For further information or help, contact us. For new Carrier 30 Charge Only Carts shipped after June 2015, you may have the new Large Basket by LocknCharge. Please use that measuring template to determine what may fit in the Basket if you are interested in the Charge Only solution.

My devices do not fit in the Baskets. What can I do?

So your device is too big? We have you covered. You can purchase a Stainless Steel Device Rack set that replaces the Baskets and allows larger devices to fit in the Carrier 30 Cart. You can buy a Carrier 30 Wire Rack here.

Are there an special power requirements for the Carrier 30 Cart since they charge so many devices?

No, just a regular Power Outlet. The Carrier 30 Cart is equipped with ECO Safe Charge power board for safe and efficient charging. The power board stages the availability of power to each bank of devices. If you need to purchase a new EcoSafe Power strip and remote you can do so here.

Can I purchase additional Baskets?

Yes. Contact us for details or click here to buy baskets.

I now require syncing functionality on my Carrier 30 Cart. What can I do?

LocknCharge products are designed to be modular. You have the option to purchase the iQ 16 Sync Charge Boxes for syncing and charging functionality. Contact us for details.

How does the Carrier 30 Cart accommodate laptops?

By purchasing a pair of wire racks, which replace the Baskets by LocknCharge, and lowering the adjustable shelves you can fit larger devices like laptops. You can buy a Carrier 30 Wire Rack here.

Where can I find my serial number?

You can find your serial number on the bottom of the cart.

My cart doesn’t seem to be charging or only charges for a little bit before shutting off?

If you have Chromebooks, they can ramp up their charging after they start and if all devices are doing this at once it can trip the EcoSafe timer installed in your Cart. The benefit of the timer is that you can easily prevent this by running your charging on cycles. See the user guide on how to set this up. If you need to purchase a new EcoSafe Power strip and remote you can do so here.

What happens if I lose my key or my keys are locked in the product?

Don’t worry. We can help. Give us a call at (888) 943-6803.

My power cord from the cart to the wall is broken, what can I do?

You can purchase a new power cord for your cart: For Charge Only Carts: click here. For Sync and Charge Carts:click here.

I want to change my carts to all be keyed differently, what can I do?

You can purchase new key barrels here and contact us for instruction on what to do.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We’ve developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

Downloads

Carrier 30 Cart Instruction Manual (Purchased Before June 2016)

LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

Carrier 30 Instruction Manual (Purchased After June 2016-July 2017)

Please note: These instructions are for Carrier 30 Charge Only versions shipped after June 2016 - that have a single handle and side channel cable management. LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

Carrier 30 Instruction Manual (Purchased After July 2017)

Please note: These instructions are for Carrier 30 Charge Only versions shipped after July 2017. Download the instruction manual for more information. For further assistance please contact us.

Carrier 30 Wire Racks

Need to fit larger devices in the Carrier 30? Install LocknCharge’s Device Racks and expand the device compatibility to large Chromebooks and Laptops. For further assistance please contact us.

ECO Safe Charge Instruction Manual

Download the ECO Safe Charge instruction manual.

5-slot Carry Small Basket measuring template

The Carrier 30 Cart is equipped with six (6) new 5-slot Carry Baskets. They are designed specifically for Chromebooks, but can also hold a whole range of other devices too – and there are lots of them. To make it easier for you to identify what fits and what doesn't, we've created a simple template. For further assistance please contact us.

5-slot Carry Large Basket measuring template

The Carrier 30 Charge Only Cart (after June 2015) is equipped with six (6) new LARGE 5-slot Carry Baskets. They are designed specifically for Chromebooks, but can also hold a whole range of other devices too – and there are lots of them. To make it easier for you to identify what fits and what doesn't, we've created a simple template. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Sesamee Combination Padlock Instructions

Instructions for your Carrier 30's combination padlock.

Product Support Videos

Carrier 30 Cart - Setup Video Guide

This video demonstrates how to setup the Carrier 30 Cart for the first time after unpacking. For more details refer to the downloadable PDF instruction manual.

Eco Safe Power Management System Set up & Operating Guide

Learn how to set up and use the Eco Safe Power Management System in your Cart.

Carrier 30 Wire Rack Installation Video

Learn how to install your coated wire racks into the Carrier 30 Cart.

Warranty

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