FUYL Tower Support Library

Use these resources to fully utilize FUYL Tower Smart Lockers and LocknCharge Cloud.

LNC_FUYL-Website-Cloud

Downloads

Towers and Cloud

This manual offers a complete guide and instructions for setting up, using and managing your FUYL Tower with LocknCharge Cloud.

Learn how to setup your FUYL Tower 15 and LocknCharge Cloud.

This guide has been created to assist in connecting FUYL Towers to the Cloud Platform.

This link contains instructions about how to effectively use and integrate with the LocknCharge Cloud API.

Customers who are utilizing the Towers to check out and collect loaner devices: Download this flyer and mount it near your Towers to help students and staff.

Customers who are utilizing the Towers for break/fix by assigning temporary users to bays: Download this flyer and mount it near your Towers to help students and staff.

Customers who are utilizing the Towers for break/fix by assigning a temporary PIN numbers to bays: Download this flyer and mount it near your Towers to help students and staff.

Accessories

Learn how to mount your FUYL Tower 5 to a wall.

Keep USB cables secure inside each FUYL Tower Bay with our FUYL Tower Retention Kit.

Quickly get started with the FUYL Tower 5 Network kit

Quickly get started with the FUYL Tower 15 Network kit

Video Resources

Getting Started

Unboxing a FUYL Tower 5

Learn the quickest and easiest way to unbox your FUYL Tower 5.

Unboxing a FUYL Tower 15

Learn the quickest and easiest way to unbox your FUYL Tower 15.

Powering Up a FUYL Tower 5 (Wired Ethernet)

See the process for powering on your FUYL Tower 5 for the first time.

Set Up a FUYL Tower 5

Quickly get started with your FUYL Tower 5.

Set Up a FUYL Tower 15

Quickly get started with your FUYL Tower 15.

Onboard Towers to the Cloud

Learn how to onboard FUYL Towers to a LocknCharge Cloud account.

Onboard Towers to a Node in a Cloud Account

Onboard new Towers directly into a node within your Cloud Account.

Set Up Stations into Nodes in a Cloud Account

Manage Towers more efficiently by grouping them into nodes by location, department, user groups, etc. Learn how to create nodes, onboard and move a station into node or move a station to a different node.

Walkthrough of the Admin Menu on the Tower's LCD Screen

Take a detailed look into the LocknCharge FUYL Tower Admin functionality on the LCD screen of the physical Tower.

Managing Users

Overview: Add & Manage Admins in the Cloud Portal

Learn how to add "Station Admins" and "Cloud Admins" in your Cloud account.

Overview: Add & Manage Users in the Cloud Portal

Learn how to add and manage locker users within a Cloud account.

Assign Temporary Credentials

Learn how to assign temporary credentials to a user – as well as the use cases and benefits of doing so.

Deep Dive: Bulk Export and Update Users in User Database

Watch detailed, step-by-step instructions for bulk exporting and updating of users in the LocknCharge Cloud User Database.

Give Cloud Directory Users Access to Towers

Learn how to grant users access to Towers after they've been added to your Cloud Directory.

Deep Dive: Bulk Upload Users via CSV File in User Database

Watch detailed, step-by-step instructions for uploading users via CSV file in the LocknCharge Cloud User Database.

Self-Assign RFID Cards

Learn how to self assign an RFID Card at the Tower for those who have a PIN code but would rather use an RFID Card.

Set Tower Curfews

Set up time blocks to limit when Towers can be accessed.

Setting Up Workflows

Set Up a Tower to Facilitate a Check In/Out or Shared Device Workflow

Learn how to adjust Cloud settings to enable a workflow best suited for devices that need to be shared or checked in and out as you see fit.

Set Up a Tower to Facilitate a Break/Fix Workflow

Learn how to adjust Cloud settings to enable a workflow best suited for intake and/or redistribution of devices in need of technical attention.

Set Up a Tower for API Integration for a Touchless Break/Fix or Vending Workflow

Learn how to provide a touchless deployment of loaner devices through your self-service kiosk.

Tag Users, Groups, Stations and Bays

Learn how to tag users, groups, stations and bays to facilitate API integrations and filter items within the Cloud platform.

Updating Towers

Update Tower Firmware

Learn how to manually update Tower firmware so that you're running on the most up-to-date version of FUYL Tower.

Turn on Firmware Auto Updates

Turning on firmware auto updates ensures that your Towers are always up to date with the latest features and fixes.

FUYL Tower Accessory Videos

Install Your Cable Retention Kit

Learn how to install your USB cable retention kit to ensure cables stay secure inside each bay of your FUYL Tower.

Frequently Asked Questions

What rules are in place to encourage stronger pin codes to each bay?

PIN codes are 4-12 digits long.

Firmware 2.0.4 and Cloud 1.2.2 de-restricts PIN rules in Managed Mode, allowing Admins to set Users PINs that include sequential and/or repeating numbers.

Towers in Public Mode restrict PIN numbers so that users cannot select repetitive or sequential numbers. For example, it can't be 1234 nor can it be 1111.

Is it possible that the cloud connection could expose our network to malicious access from the internet?

No. The cloud connection, initiated from the FUYL Tower, is a simple messaging protocol secured using cryptographic certificates. This messaging protocol does not have the ability to inject malicious code.

Is it possible that the FUYL Tower could expose our network to malicious access from the internet?

No. The FUYL Tower does not accept any inbound connections, such as SSH or telnet.

Will the software be available in languages other than English?

Not at this time.

What happens if the connection to the Cloud goes down? Does the Tower stop functioning altogether in a managed workflow?

No. The Tower has built-in memory that caches data.

E.g. if 10 out of 15 bays are being used by users that have checked out devices from those bays, the Tower remembers who reserved those bays. It will allow those users to access those bays to check devices back in. However it will not reflect back on the cloud portal until it re-establishes a connection.

How many users can I import at once?

Maximum users per user group is unlimited, however there is a maximum limit (5000) to how many users you can add at once, if adding users to user groups via the portal. If you are adding users to user groups as you import into the directory, this limit does not apply.

Maximum users and user groups combined, that can be authorized to a group of stations, specific station or a specific bay is 1000.
If you intend to authorize more than 1000 users, users should be grouped and user groups should be authorized.

To add user to groups during the csv import process, the group must already exist in the portal and the spelling/casing must be an exact match.

Do we secure data in the customer's region?

Many companies/organizations are sensitive about security and where their data is stored in the cloud. They often require it to be stored in their local country (ex. Monaco).

Data Privacy is very important to us, and we comply with a many of global regulations. We leverage AWS services which distribute the data in several server centres to ensure high response times for all of our customers. We also comply with the Australian Privacy Act and GDPR. We cannot guarantee where the data is stored as it's dependent on AWS.

If a customer upgrades their Towers to the Cloud, will they loose their ability to downgrade to what they had previously (1.2.6)?

Yes. The Cloud portal is a replacement of the existing portal.

How do I upgrade my Towers from 1.2.6 to the newest version?

Current customers with Towers running on 1.2.6 can contact LocknCharge to swap SD cards for 2.0.0 software or later.

All Towers shipped after July 1, 2020 will include the latest software 2.0.0 or later.

What do I get if I buy the Tower and no subscription?

Out of the box, the Tower only has basic functions (Public mode).

  • Works like a hotel safe.
  • LCD administration on the local Tower only. No web-based portal.
What do the lights on the doors represent?

Each bay has an external LED indicator to know if a bay is available (green), reserved (white) or offline (no light). If the door is ajar the indicator is red. 

How do I access the accessory box on my FUYL Tower 5
  1. Locate the accessory box by viewing through the bay windows. Take note which bay it’s in.
  2. Retrieve the key taped on the base of the unit.
  3. Use the key to open the side of the unit.
  4. Locate the lock module adjacent to the bay that the accessory box is stored in. Press down on the override lever to open bay.
  5. Follow the instructions located in the accessory box for the next steps.
Can a user self-register an ID card/fob (RFID) to their user profile so that they don't have to remember a PIN?

Yes. If a user has not been created with an ID card for access, he/she can register it during the bay access process. The LCD will prompt the user to register an "ID Card" for future use. The user only gets prompted to register an ID card if they do not have one associated to their profile.

What's included in the FUYL Tower 5 Network Kit?
  • 1 ethernet port plate (totaling 5x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.
  • 5x - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer-supplied rack/switch.
  • 1 additional Ethernet cable for connecting the tower to the switch.
  • 5x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the Ethernet port in the compartment.
What's included in the FUYL Tower 15 Network Kit?

• Network box fitting up to 3 x 19” rack (3U, but after all the cabling it makes it a 2U)

• 3 ethernet port plates (totaling 15x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.

• 15x  - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer supplied-rack/switch.

• 15x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the ethernet port in the compartment.

What is the charging rate of the FUYL Tower 5 and 15?

Each compartment is equipped with one 2.4 amp USB port and one 120V power outlet to accommodate two devices per compartment.*

*E.g. One Laptop and one phone/tablet/PDA per compartment. With one 120V outlet, it is not possible to simultaneously charge two laptops in one compartment.

Are there any special power requirements since the station charges so many devices?

No. All LocknCharge devices can run on 120V 15 Amp circuits.

What endpoints / addresses need to be whitelisted to prevent my organizations firewall from blocking the Tower?
Address Port Protocol
registry.pclocs.io TCP 443 https

a136cfw17adicb-ats.iot.us-west-2.amazonaws.com

TCP 8883

mqtt

time1.google.com

UDP 123

ntp

time2.google.com

UDP 123

ntp

time3.google.com

UDP 123

ntp

time4.google.com

UDP 123

ntp

What options are available at the Tower for an Admin?
  1. Bay Access
    1. Unlock Bay
    2. Clear Bay Assignment
    3. Toggle Offline
  2. System Status
    1. Network Status (IP addresses and MAC for all interfaces)
    2. System Clock
    3. Software Version
  3. Tower restart
  4. Address Locks (used if need to replace a bad lock)
  5. Factory Reset
What is Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) is a procedure that typically requires a combination of something a user knows (pin, secret question) and something a user has (cards, fingerprint) in order to access a program or operating system. Using 2FA to access your favorite programs provides enhanced security to traditional usernames and passwords. The multiple layers of authentication increase confidence that the user requesting access is actually who they claim to be, specifically you.

How Two-Factor Authentication (2FA) works on LocknCharge Cloud

Owner level administrators can enforce 2FA is used on their account for logging into the portal. The second factor of authentication is done via an authenticator app.

Can't find what you're looking for?

Our world-class customer support team is here to help.

Legacy Documents

FUYL Tower 5 & 15

1.2.6 or earlier (pre-cloud)

Learn how to get started with the FUYL Tower 5 and 15 Management Portal. (Release software version 1.2.6.)

Learn the current functionality via the API for remotely controlling a FUYL Tower with external software. (Release software version 1.2.6.)

Learn how to set up and use the FUYL Tower 15. (Release software version 1.2.4)

Learn how to get started with the FUYL Tower 15. (Release software version 1.2.6.)

Learn how to get started with the FUYL Tower 5. (Release software version 1.2.6.)

How To Switch a FUYL Tower 5 or 15 from User to Admin Mode (1.2.6)

FUYL Tower MK1

White and Green Tower

Learn how to use your FUYL Tower.

Learn how to get started with the FUYL Tower.

Download the FUYL Tower Management Portal Instructions to set up the back end of the system.

This document provides instructions for FUYL Tower users wishing to upgrade to WiFi.

Instructions for how to update FUYL Tower Software.

Instructions for unpacking and getting your FUYL Tower up and running

Frequently asked questions regarding subnets and IP addresses.

FUYL V1.14 Software Download Files (Available Upon Request)

Existing customers with V1.09 and above can download these file, then upload via your management portal to upgrade your Tower to the latest software version.

FUYL Tower V1.10 and V1.09 Firmware Features Update