FUYL Tower Support Library

Use these resources to fully utilize FUYL Tower and LocknCharge Cloud.

LNC_FUYL-Website-Cloud

Downloads

Towers and Cloud

This manual offers a complete guide and instructions for setting up, using and managing your FUYL Tower with LocknCharge Cloud.

Learn how to setup your FUYL Tower 5 and LocknCharge Cloud.

Learn how to setup your FUYL Tower 15 and LocknCharge Cloud.

This guide has been created to assist in connecting FUYL Towers to the Cloud Platform.

Accessories

Learn how to mount your FUYL Tower 5 to a wall.

Quickly get started with the FUYL Tower 5 Network kit

Quickly get started with the FUYL Tower 15 Network kit

Video Resources

Getting Started

Set Up a FUYL Tower 5

Quickly get started with your FUYL Tower 5.

Set Up a FUYL Tower 15

Quickly get started with your FUYL Tower 15.

Onboard Towers to the Cloud

Learn how to onboard FUYL Towers to a LocknChrage Cloud account.

Onboard Towers to a Group in a Cloud Account

Onboard new Towers directly into a group within your Cloud Account.

Set Up Tower Groups in a Cloud Account

Manage Towers already in your Cloud account more efficiently by grouping them by location, department, user groups, or any other way you choose.

Managing Users

Add Administrators from Your Cloud Account

Learn how to create "Station Admins" and invite "Owners" or "Admins" to your Cloud account.

Add Tower Users to Cloud Directory

Learn how to add Tower users to Cloud Directory within a Cloud account.

Give Cloud Directory Users Access to Towers

Learn how to grant users access to Towers after they've been added to your Cloud Directory.

Set Tower Curfews

Set up time blocks to limit when Towers can be accessed.

Setting Up Workflows

Set Up a Tower to Facilitate a Check In/Out Workflow

Learn how to adjust Cloud settings to enable a workflow best suited for devices that need to be shared or checked in and out as you see fit.

Set Up a Tower to Facilitate a Break/Fix Workflow

Learn how to adjust Cloud settings to enable a workflow best suited for intake and/or redistribution of devices in need of technical attention.

Updating Towers

Update Tower Firmware

Learn how to quickly update Tower firmware to ensure you're running on the most up-to-date version of FUYL Tower.

Frequently Asked Questions

What rules are in place to encourage stronger pin codes to each bay?

PIN codes are four digits long.

Firmware 2.0.4 and Cloud 1.2.2 de-restricts PIN rules in Managed Mode, allowing Admins to set Users PINs that include sequential and/or repeating numbers.

Towers in Public Mode restrict PIN numbers so that users cannot select repetitive or sequential numbers. For example, it can't be 1234 nor can it be 1111.

Is it possible that the cloud connection could expose our network to malicious access from the internet?

No. The cloud connection, initiated from the FUYL Tower, is a simple messaging protocol secured using cryptographic certificates. This messaging protocol does not have the ability to inject malicious code.

Is it possible that the FUYL Tower could expose our network to malicious access from the internet?

No. The FUYL Tower does not accept any inbound connections, such as SSH or telnet.

Will the software be available in languages other than English?

Not at this time.

What happens if the connection to the Cloud goes down? Does the Tower stop functioning altogether in a managed workflow?

No. The Tower has built-in memory that caches data.

E.g. if 10 out of 15 bays are being used by users that have checked out devices from those bays, the Tower remembers who reserved those bays. It will allow those users to access those bays to check devices back in. However it will not reflect back on the cloud portal until it re-establishes a connection.

How many users can I import at once?

1000

Do we secure data in the customer's region?

Many companies/organizations are sensitive about security and where their data is stored in the cloud. They often require it to be stored in their local country (ex. Monaco).

Data Privacy is very important to us, and we comply with a many of global regulations. We leverage AWS services which distribute the data in several server centres to ensure high response times for all of our customers. We also comply with the Australian Privacy Act and GDPR. We cannot guarantee where the data is stored as it's dependent on AWS.

If a customer upgrades their Towers to the Cloud, will they loose their ability to downgrade to what they had previously (1.2.6)?

Yes. The Cloud portal is a replacement of the existing portal.

How do I upgrade my Towers from 1.2.6 to the newest version?

Current customers with Towers running on 1.2.6 can contact LocknCharge to swap SD cards for 2.0.0 software or later.

All Towers shipped after July 1, 2020 will include the latest software 2.0.0 or later.

What do I get if I buy the Tower and no subscription?

Out of the box, the Tower only has basic functions (Public mode).

  • Works like a hotel safe.
  • LCD administration on the local Tower only. No web-based portal.
What do the lights on the doors represent?

Each bay has an external LED indicator to know if a bay is available (green), reserved (white) or offline (no light).

How do I access the accessory box on my FUYL Tower 5
  1. Locate the accessory box by viewing through the bay windows. Take note which bay it’s in.
  2. Retrieve the key taped on the base of the unit.
  3. Use the key to open the side of the unit.
  4. Locate the lock module adjacent to the bay that the accessory box is stored in. Press down on the override lever to open bay.
  5. Follow the instructions located in the accessory box for the next steps.
What's included in the FUYL Tower 5 Network Kit?
  • 1 ethernet port plate (totaling 5x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.
  • 5x - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer-supplied rack/switch.
  • 1 additional Ethernet cable for connecting the tower to the switch.
  • 5x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the Ethernet port in the compartment.
What's included in the FUYL Tower 15 Network Kit?

• Network box fitting up to 3 x 19” rack (3U, but after all the cabling it makes it a 2U)

• 3 ethernet port plates (totaling 15x RJ45 female connectors). This means that each compartment will have an ethernet port to connect laptops to image the laptop that lives in the compartment.

• 15x  - purpose-length ethernet cables for routing from the ethernet port to the network box and into the customer supplied-rack/switch.

• 15x - 12" ethernet cable for each compartment. This is the cable that connects the laptop to the ethernet port in the compartment.

What is the charging rate of the FUYL Tower 5 and 15?

Each compartment is equipped with one 2.4 amp USB port and one 120V power outlet to accommodate two devices per compartment.*

*E.g. One Laptop and one phone/tablet/PDA per compartment. With one 120V outlet, it is not possible to simultaneously charge two laptops in one compartment.

Are there any special power requirements since the station charges so many devices?

No. All LocknCharge devices can run on 120V 15 Amp circuits.

What endpoints / addresses need to be whitelisted to prevent my organizations firewall from blocking the Tower?
Address Port Protocol
registry.pclocs.io TCP 443 https

a136cfw17adicb-ats.iot.us-west-2.amazonaws.com

TCP 8883

mqtt

time1.google.com

UDP 123

ntp

time2.google.com

UDP 123

ntp

time3.google.com

UDP 123

ntp

time4.google.com

UDP 123

ntp

What options are available at the Tower for an Admin?
  1. Bay Access
    1. Unlock Bay
    2. Clear Bay Assignment
    3. Toggle Offline
  2. System Status
    1. Network Status (IP addresses and MAC for all interfaces)
    2. System Clock
    3. Software Version
  3. Tower restart
  4. Address Locks (used if need to replace a bad lock)
  5. Factory Reset

Can't find what you're looking for?

Our world-class customer support team is here to help.

Legacy Documents

FUYL Tower 5 & 15

1.2.6 or earlier (pre-cloud)

Learn how to get started with the FUYL Tower 5 and 15 Management Portal. (Release software version 1.2.6.)

Learn the current functionality via the API for remotely controlling a FUYL Tower with external software. (Release software version 1.2.6.)

Learn how to set up and use the FUYL Tower 15. (Release software version 1.2.4)

Learn how to get started with the FUYL Tower 15. (Release software version 1.2.6.)

Learn how to get started with the FUYL Tower 5. (Release software version 1.2.6.)

How To Switch a FUYL Tower 5 or 15 from User to Admin Mode (1.2.6)

FUYL Tower MK1

White Tower

Learn how to use your FUYL Tower.

Learn how to get started with the FUYL Tower.

Download the FUYL Tower Management Portal Instructions to set up the back end of the system.

This document provides instructions for FUYL Tower users wishing to upgrade to WiFi.

Instructions for how to update FUYL Tower Software.

Instructions for unpacking and getting your FUYL Tower up and running

Frequently asked questions regarding subnets and IP addresses.

FUYL V1.14 Software Download Files (Available Upon Request)

Existing customers with V1.09 and above can download these file, then upload via your management portal to upgrade your Tower to the latest software version.

FUYL Tower V1.10 and V1.09 Firmware Features Update