Support

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UVone™

FAQ's

I connected to the Wi-Fi as instructed, but now it’s asking for a password. Where do I get my password?

Please contact Lockncharge Support for a password.

I downloaded the app, and it’s prompting an update. What do I do?

When prompted to update the app, simply follow the step-by-step instructions. First connect to WiFi. After doing so, open the UVone Configurator app, and click update. You will see your unit re-start. This may take a few minutes.

What does the “M” on the LCD screen stand for?

It stands for Manual Mode. This means you need to manually wave your hand over the sensor for the cycle to begin. The other mode is Automatic where the cycle will automatically begin after the door is closed.

You can change this setting with the UVone app. To download the app go to the iOS or Google Play app store and search “UVone Configurator”. To learn more about the app view the video on the right side of this page.

At what wavelength(s) is the UV light produced?

254nm

What table stand would you recommend for UVone?

UVone works with any universal VESA mount that can hold at least 11 lbs. (5 kg).

What are the maintenance requirements?

It is critical to wipe down the interior using an effective glass cleaner to make sure the quartz is clean. This may differ per organisation and use, but we would recommend at least once per week.

What is the life of the bulb and how many uses until I need to change the bulbs?

The bulbs will last for a total of 25,000 hours of disinfection time.

Which translates to 3M uses in manual cycle mode or 1.5M uses in automatic cycle mode.

How often do I have to change the bulbs, and how will I know when one needs to be changed?

If a bulb change is required, you will be prompted as such on unit display. You can view what specific bulb is requiring replacement through the app. If you are not prompted to replace your bulb(s) we recommend you do so every 10 years.

How do change the bulbs?

We will have step-by-step instructions. We recommend this is done through your maintenance team or by utilizing 3rd party services that administer these types of white glove services. If you have questions, please contact our customer support team.

Where do I purchase replacement bulbs?

These will be available to purchase through our current channel partners selling UVone. This will include Amazon.

How many bulbs are in my UVone unit?

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs.

How long is the cycle time?

30 seconds, but can be set longer via the app.

Does the door automatically open when the cycle ends?

If this is desired, it can be changed via the Settings in the UVone app. Otherwise the default setting requires the user to wave their hand in front of the sensor for door to reopen and access device(s).

Can I stop a cycle mid-cycle?

Yes, you can stop the 30-second cycle at anytime by waving your hand in front of the sensor at the top of the device.

My unit displays "Warming Up". What is it doing and how long will this take?

The stations does this after an hour of non-use and lasts 2 minutes. It does this to ensure the bulbs ignite quickly when a disinfection cycle takes place.

How do I know how much time remains on the disinfection cycle time or when it's complete?

Users are able to see how much time remains until a device is disinfected via the timer on the outside of the UVone unit. The UVone display will indicate when a cycle is completed.

How many devices will it will fit?

UVone can accommodate any device within 271.52 mm (L) x 38.1 mm (W) x 188.97 mm (H)–including tablet devices, iPad Devices, iPhones, Vocera Phones, Voalte Phones, Ascom Phones and more with or without a case. It can disinfect up to three smaller devices at one time.

Can it be mounted to a wall?

Yes, it can be mounted to a wall with the mounting plate included with your UVone purchase. It can also be mounted to a wall using the included LocknCharge wall mount or any universal VESA wall mount.

Does it lock or charge my device?

No, it disinfects devices.

Where is the best place for UVone?

The sleek, compact design of UVone seamlessly integrates into any environment. Mount the station directly outside operating rooms, patient rooms, nurse’s stations or any area that is most convenient for use. Ideal for critical care areas such as: NICU and ICU.

How does it compare to conventional wipes?

Uvone is 6x quicker than conventional wipes. To be effective, traditional wipes can take upwards of three minutes to disinfect, while UVone disinfects in just 30 seconds. UV-C disinfection is more reliable and efficient than wipes–plus, it does not degrade the integrity of devices over time.

How do you validate your kill rate claims?

LocknCharge's kill rate claims are based on data conducted by an accredited, GLP compliant, BSL-2 laboratory. Kill rate claims for MRSA at a 5-log kill or 99.999% are based on final GLP testing. Kill rate claims for C. Diff are at a 4-log kill or 99.997% in 60 seconds and a 3-log kill or 99.9% in 30 seconds. C. Diff results are based on final GLP testing. Real world results may vary. Testing data available upon request.

Should there be a power loss to the UVone station, how do I get my device out?

There is a recess for your finger to pry the door open manually when there is no power to the unit.

When will units be ready to ship?

Early Fall.

What types of bacteria is UVone effective in killing?

LocknCharge's kill rate claims are based on data conducted by an accredited, GLP compliant, BSL-2 laboratory. Kill rate claims for MRSA at a 5-log kill or 99.999% are based on final GLP testing. Kill rate claims for C. Diff are at a 4-log kill or 99.997% in 60 seconds and a 3-log kill or 99.9% in 30 seconds. C. Diff results are based on final GLP testing. Real world results may vary. Testing data available upon request.

Is UVone effective in killing COVID-19?

COVID-19 is actual the name of the disease and not the virus. The virus that causes COVID-19 is SARS-CoV-2. It’s considered a Class B infectious disease, so is subject to BSL3 testing. Most commercial labs are not qualified to conduct this testing. In fact, there are less than 1,400 labs worldwide that are qualified to test for SARS-CoV-2. That being said, “Human Coronavirus 229E” is considered an acceptable “surrogate” for SARS-CoV-2. We are currently in process of testing for Human Coronavirus 229E. We should have these test results shortly. We have recently identified a lab that will be able to test UVone with SARS-CoV-2, the virus that causes COVID-19. With a limited number of labs, and these labs being very high in demand, this testing will take a bit longer, but we should have this data soon.

What does the UVone Configurator app do?

The app allows the user to:

- check if a replacement bulb is required, if so, which bulb
- pushes through any updates to bugs or fireware
- change from Manual to Automatic mode
- change cycle time

What's the difference in manual vs. automatic cycle mode?

Manual Mode requires an additional hand wave for a cycle to begin, vs. Automatic Mode which starts a cycle when the door is closed.

Therefore, when a user takes his/her device from UVone after a disinfection cycle ends and waves their hand to close again, it will automatically run another disinfection cycle without a device inside. UVone cannot recognize if a device or object is inside.

As a result, while in Automatic Mode, the life of the bulbs is reduced to 1.5M uses vs. Manual Mode, which is 3M uses.

How easy it is to switch from Manual to Automatic Mode?

Very easy! This is done through the UVone Configurator app, with a simple toggle on/off to switch between the two modes of operation. 

Is the app required for use?

No, it is not necessarily required for use, however refer to question above as to what the app does.

Is there anything that show how many uses the UVone has completed?

The app shows the amount of time it has disinfected.

My unit has a bit of a smell to it. Should I be concerned?

No, that's perfectly normal and within the accepted tolerance levels. There is a very, very small amount of ozone production that our noses can detect, but is still well below the EPA recommended ambient concentration of 0.05ppm.

What is the bulb wattage?

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs. The wattage of each large bulb is 6 and small, 4.5.

Do the UV-C bulbs have a safety coating?

There is not a safety coating on the bulbs; however, they are behind quartz glass–so the user is protected.

Will wipes really degrade my device over time?

Most cell phone providers (Apple, AT&T, Samsung) don’t suggest anything stronger than 70% ethanol or isopropyl applied via soft lint-free cloth.

Can I use UVone to disinfect masks or patient gowns?

UV-C technology works well to disinfect hard, non-porous surfaces. While it does work on fabrics to some extent, it's impossible to conduct an accurate study to support kill rate claims. For this reason we cannot make any kill rate claims using masks or fabrics of any kind with UVone.

Is UVone registered with the EPA?

UVone does not require EPA product registration, although because it is considered a device that claims to kill pesticides (virus’, germs) the production facility must be registered with the EPA. Our EPA establishment # is 98611-CHN-1.

What certifications does UVone have?

UVone certifications include: ETL, CB, CE, FCC, IEC, ROHS and WEEE, coupled with our production facility being registered with the EPA.

Is UVone ETL, UL or ULC certified?

UVone is ETL certified. ETL and UL/ULC test to the same standard. The only difference being the different certifying body that issues the certification; though they all certify to the same standard that is accepted globally and interchangeably. For this reason we are only pursing ETL certification at this time.

Is UVone registered with the FDA?

No, UVone is not considered a medical device; therefore, it is not not regulated by the FDA.

Are the bulbs LED?

No, the bulbs are mercury CCFL bulbs. CCFL bulbs are much more efficient than LEDs in the UV-C spectrum.

How does UVone compare to carts or other disinfection stations?

UVone disinfects devices 360 degrees. In order for UV-C to be effective, the light must reach the entire surface area of device or object your disinfecting. A cart or station that has racks, or otherwise does not allow for 360-degree exposure to light, doesn't effectively disinfect the entire surface area.

Can I bring my UVone unit on a plane as either checked baggage or as carry on?

Yes, there is nothing that falls within any TSA restrictions. However, as stated on the TSA website: "The final decision rests with the TSA officer on whether an item is allowed through the checkpoint."

Downloads

UVone - Setup Guide (English)

Learn how to quickly set up your UVone disinfection station.

UVone - Setup Guide (French)

Learn how to quickly set up your UVone disinfection station.

UVone - Compatibility Flyer

Check to see if your device will fit inside the UVone UV-C sanitizer.

End User Flyer/Sign: How To Operate your UVone Station

This flyer is a downloadable resource for customers who would like to put a "How to Use" sign next to their UVone Station so that users know exactly how to sanitize their device.

UVone - Setup Guide

Learn how to set up your UVone Disinfection Station.

UVone - App Setup Guide

Learn how to use the App for your UVone Disinfection Station.

UVone - Wall Mount Guide

Learn how to mount your UVone disinfection station to the wall.

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