Support

Please contact Lockncharge Support for a password.

When prompted to update the app, simply follow the step-by-step instructions. First connect to WiFi. After doing so, open the UVone Configurator app, and click update. You will see your unit re-start. This may take a few minutes.

It stands for Manual Mode. This means you need to manually wave your hand over the sensor for the cycle to begin. The other mode is Automatic where the cycle will automatically begin after the door is closed.

You can change this setting with the UVone app. To download the app go to the iOS or Google Play app store and search “UVone Configurator”. To learn more about the app view the video on the right side of this page.

254nm

UVone works with any universal VESA mount that can hold at least 11 lbs. (5 kg).

It is critical to wipe down the interior using an effective glass cleaner to make sure the quartz is clean. This may differ per organisation and use, but we would recommend at least once per week.

The bulbs will last for a total of 25,000 hours of disinfection time.

Which translates to 3M uses in manual cycle mode or 1.5M uses in automatic cycle mode.

If a bulb change is required, you will be prompted as such on unit display. You can view what specific bulb is requiring replacement through the app. If you are not prompted to replace your bulb(s) we recommend you do so every 10 years.

We will have step-by-step instructions. We recommend this is done through your maintenance team or by utilizing 3rd party services that administer these types of white glove services.

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs.

30 seconds, but can be set longer via the app.

If this is desired, it can be changed via the Settings in the UVone app. Otherwise the default setting requires the user to wave their hand in front of the sensor for door to reopen and access device(s).

Yes, you can stop the 30-second cycle at anytime by waving your hand in front of the sensor at the top of the device.

The stations does this after an hour of non-use and lasts 2 minutes. It does this to ensure the bulbs ignite quickly when a disinfection cycle takes place.

Users are able to see how much time remains until a device is disinfected via the timer on the outside of the UVone unit. The UVone display will indicate when a cycle is completed.

UVone can accommodate any device within 271.52 mm (L) x 38.1 mm (W) x 188.97 mm (H)–including tablet devices, iPad Devices, iPhones, Vocera Phones, Voalte Phones, Ascom Phones and more with or without a case. It can disinfect up to three smaller devices at one time.

Yes, it can be mounted to a wall with the mounting plate included with your UVone purchase. It can also be mounted to a wall using the included LocknCharge wall mount or any universal VESA wall mount.

No, it disinfects devices.

The sleek, compact design of UVone seamlessly integrates into any environment. Mount the station directly outside operating rooms, patient rooms, nurse’s stations or any area that is most convenient for use. Ideal for critical care areas such as: NICU and ICU.

LocknCharge's kill rate claims are based on data conducted by an accredited, GLP compliant, BSL-2 laboratory. Kill rate claims for MRSA at a 5-log kill or 99.999% are based on final GLP testing. Kill rate claims for C. Diff are at a 4-log kill or 99.997% in 60 seconds and a 3-log kill or 99.9% in 30 seconds. C. Diff results are based on final GLP testing. Real world results may vary. Testing data available upon request.

There is a recess for your finger to pry the door open manually when there is no power to the unit.

LocknCharge's kill rate claims are based on data conducted by an accredited, GLP compliant, BSL-2 laboratory. Kill rate claims for MRSA at a 5-log kill or 99.999% are based on final GLP testing. Kill rate claims for C. Diff are at a 4-log kill or 99.997% in 60 seconds and a 3-log kill or 99.9% in 30 seconds. C. Diff results are based on final GLP testing. Real world results may vary. Testing data available upon request.

COVID-19 is actual the name of the disease and not the virus. The virus that causes COVID-19 is SARS-CoV-2. It’s considered a Class B infectious disease, so is subject to BSL3 testing. Most commercial labs are not qualified to conduct this testing. In fact, there are less than 1,400 labs worldwide that are qualified to test for SARS-CoV-2. That being said, “Human Coronavirus 229E” is considered an acceptable “surrogate” for SARS-CoV-2. We are currently in process of testing for Human Coronavirus 229E. We should have these test results shortly. We have recently identified a lab that will be able to test UVone with SARS-CoV-2, the virus that causes COVID-19. With a limited number of labs, and these labs being very high in demand, this testing will take a bit longer, but we should have this data soon.

The app allows the user to:

- check if a replacement bulb is required, if so, which bulb
- pushes through any updates to bugs or fireware
- change from Manual to Automatic mode
- change cycle time

Manual Mode requires an additional hand wave for a cycle to begin, vs. Automatic Mode which starts a cycle when the door is closed.

Therefore, when a user takes his/her device from UVone after a disinfection cycle ends and waves their hand to close again, it will automatically run another disinfection cycle without a device inside. UVone cannot recognize if a device or object is inside.

As a result, while in Automatic Mode, the life of the bulbs is reduced to 1.5M uses vs. Manual Mode, which is 3M uses.

Very easy! This is done through the UVone Configurator app, with a simple toggle on/off to switch between the two modes of operation. 

No, it is not necessarily required for use, however refer to question above as to what the app does.

The app shows the amount of time it has disinfected.

No, that's perfectly normal and within the accepted tolerance levels. There is a very, very small amount of ozone production that our noses can detect, but is still well below the EPA recommended ambient concentration of 0.05ppm.

There are a total of 16 bulbs. 14 large bulbs and 2 small bulbs. The wattage of each large bulb is 6 and small, 4.5.

There is not a safety coating on the bulbs; however, they are behind quartz glass–so the user is protected.

UV-C technology works well to disinfect hard, non-porous surfaces. While it does work on fabrics to some extent, it's impossible to conduct an accurate study to support kill rate claims. For this reason we cannot make any kill rate claims using masks or fabrics of any kind with UVone.

UVone does not require EPA product registration, although because it is considered a device that claims to kill pesticides (virus’, germs) the production facility must be registered with the EPA. Our EPA establishment # is 98611-CHN-1.

UVone certifications include: ETL, CB, CE, FCC, IEC, ROHS and WEEE, coupled with our production facility being registered with the EPA.

UVone is ETL certified. ETL and UL/ULC test to the same standard. The only difference being the different certifying body that issues the certification; though they all certify to the same standard that is accepted globally and interchangeably. For this reason we are only pursing ETL certification at this time.

No, UVone is not considered a medical device; therefore, it is not not regulated by the FDA.

No, the bulbs are mercury CCFL bulbs. CCFL bulbs are much more efficient than LEDs in the UV-C spectrum.