Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

Joey Carts™

FAQ's

Will my devices fit in the Joey Cart?

Almost any device with or without a cover up to a 15" screen size will fit. Check our compatibility document under downloads for more details.

I would like to have Baskets for my Joey Cart - what are my options?

Both the Large and Small Baskets by LocknCharge will work. Each can hold 5 devices, of varying screen sizes. Contact us for more details and to purchase baskets.

I would like added security for my Joey Cart - how do I order a lock down kit?

If you would like to order a lock down kit, you can contact us or your reseller to purchase.

What is the warranty on the Joey Cart?

The Joey 30 Cart features a 10 year warranty, with a 2 year warranty on electronics.

Downloads

Joey 30 User Guide - green cart version

View the complete Joey 30 User Guide.

Joey 30 Quick Start Guide - green cart version

Quickly learn how to set up and user the Joey 30 Cart.

Joey 40 User Guide - green cart version

Read the complete user guide for your Joey 40 Cart.

Joey 40 Quick Start Guide - green cart version

Quickly learn how to set up and user your Joey 40 Cart.

Joey Cart Quick Start Guide - new gray cart version

Learn how to quickly set up your Joey Cart.

Joey Cart PDU Quick Start Guide

Quickly learn how to set up the PDU in your Joey Cart.

ECO Safe Charge Manual (English)

Download the ECO Safe Charge instruction manual.

Eco Safe Flyer - Newer

Learn more about the features in the Eco Safe Power Management system included in this product.

Eco Safe Flyer - Older

Learn more about the features in the Eco Safe Power Management system included in older models of this product.

Joey 30 and 40 MK2 - Device Compatibility Guide

See if your devices will fit inside the Joey 30 and 40 Carts.

ECO Safe Charge Manual (French)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Manual (Spanish)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Electrical Guidelines (French)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidelines (Spanish)

Download the ECO Safe Charge electrical guidelines.

Product Support Videos

Joey 30 & 40 Cart Set Up Video (Gray Version)

Learn how to set up your Joey 30 or 40 Cart.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 48 hours.

Submit a ticket