Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

Joey™ 30 and 40 Charging Carts

FAQ's

Will my devices fit in the Joey Cart?

Almost any device with or without a cover up to a 15" screen size will fit. Check our compatibility document under downloads for more details.

I would like to have Baskets for my Joey Cart - what are my options?

The Joey Cart includes Large Baskets by LocknCharge.

Both the Large and Small Baskets by LocknCharge will work. Each can hold 5 devices, of varying screen sizes.

I would like added security for my Joey Cart - how do I order a lock down kit?

If you would like to order a lock down kit, you can contact us or your reseller to purchase.

What is the warranty on the Joey Cart?

The Joey 30 Cart features a 10 year warranty, with a 2 year warranty on electronics.

Downloads

Joey 30 Cart - EC Declaration of Conformity

Learn about Joey 30 Cart compliance for European health, safety and environmental protection standards.

Joey 40 Cart - EC Declaration of Conformity

Learn about Joey 40 Cart compliance for European health, safety and environmental protection standards.

Joey 30 and 40 Cart - Quick Start Guide (Gray Model)

Learn how to quickly set up your Joey Cart.

Joey 30 and 40 - Large Basket Compatibility Guide

See if your devices will fit inside Large Baskets by LocknCharge, now included with your Joey 30 and 40 Cart.

Joey 30 and 40 MK3 - Device Rack Compatibility Guide (Gray Model)

See if your devices will fit inside the Joey 30 and 40 Carts withe device racks.

Joey 30 Cart - User Guide (Green Model)

View the complete Joey 30 User Guide.

Joey 40 Cart - User Guide (Green Model)

Read the complete user guide for your Joey 40 Cart.

Eco Safe Flyer - Newer

Learn more about the features in the Eco Safe Power Management system included in this product.

ECO Safe Charge Manual (English)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Manual (French)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Manual (Spanish)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Manual (Finnish)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Manual (Dutch)

Download the ECO Safe Charge instruction manual.

ECO Safe Charge Manual (Swedish)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidelines (French)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidelines (Spanish)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidelines (Finnish)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidlines (Dutch)

Download the ECO Safe Charge electrical guidelines.

ECO Safe Charge Electrical Guidlines (Swedish)

Download the ECO Safe Charge electrical guidelines.

Eco Safe Flyer - Older

Learn more about the features in the Eco Safe Power Management system included in older models of this product.

Lockdown Kit Installation Instructions

Learn how to install your lockdown kit.

Joey 30 & 40 Cart - Testimonial Video

Hear a real customer's experience with the LocknCharge Joey 30 Cart.

Joey 30 & 40 Cart Set Up Video (Gray Version)

Learn how to set up your Joey 30 or 40 Cart.

Joey 30 & 40 Cable Removal Video (Gray Version)

Learn how to quickly and easily remove the cables from your Joey 30 or 40 Cart.

Eco Safe Power Management System Set Up & Operating Guide

Learn how to set up and use the Eco Safe Power Management System in your Cart.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 48 hours.

Submit a ticket