Support

At LocknCharge, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

iQ 20 Cart™

FAQ's

How many Baskets by LocknCharge are included in the iQ 20 Cart?

Four. Each Basket has five slots that can fit all iPad models and most Tablet devices.

What colour Baskets will I receive with the iQ 20 Cart?

1x blue, 1x green, 1x yellow and 1x red

Does the iQ 20 Cart charge during the syncing process?

Yes.

How long does syncing take?

Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the Cart.

Are there any special power requirements for the iQ 20 Cart since they charge so many devices?

No, just a regular Power Outlet. The iQ 20 Cart is equipped with iQ 5 Sync Charge Boxes for safe and efficient charging. The iQ 5 Sync Charge Boxes stage the availability of power to each USB port. This function prevents the potential of overloading the circuit and protecting your devices.

Can I purchase additional Baskets by LocknCharge?

Yes. Contact us for details.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

My devices aren't being recognized?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:

Do not enable a passcode on iOS devices
-OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
-OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

Basket by LocknCharge measuring template

The new iQ 20 Cart is equipped with four 5-slot Baskets. They are designed to hold iPad, iPad Air, iPad mini devices and a whole range of other Tablets too – and there are lots of them. To make it easier for you to identify what fits and what doesn’t, we’ve created a simple template. For further assistance please contact us.

iQ 20 Cart instruction manual

LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

iQ 20 Cart Specifications

Download this document and get to know the finer details on the iQ 20 Cart.

Product Support Videos

iQ 20 Cart setup video

This video shows how to setup your iQ 20 Cart. For more details refer to the downloadable PDF instruction manual.

Warranty

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