Support

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iQ 10 Sync Charge Station

FAQ's

How many Baskets by LocknCharge are included in the iQ 10 Sync Charge Station?

Two. Each Basket has five slots that can fit all iPad models and most Tablets.

What colour Baskets will I receive with the iQ 10 Sync Charge Station?

Blue and green

What devices are compatible with the iQ 10 Sync Charge Station?

Almost any Tablet device. Criteria:
1) It must be USB chargeable
2) Needs to fit inside Baskets by LocknCharge. To give you an idea, most iPad models and 10" Tablets are compatible. If you want to play it safe, there is a simple template that you can download in the section below to determine whether or not your devices will fit. All you have to do is download the file, print it to scale on an A3 size paper and place your device within the guides. Instructions are included on the template. For further information or help, contact us.

Can I interchange the Baskets with other LocknCharge products?

Yes. Baskets by LocknCharge are compatible with; iQ 10 Charging Station, iQ 20 Cart and iQ 30 Cart. Contact us for details.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

My devices aren't being recognized?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:

Do not enable a passcode on iOS devices
-OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
-OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

Basket by LocknCharge Measuring Template

The iQ 10 Sync Charge Station is equipped with 5-slot Baskets by LocknCharge. They are designed to hold all iPad models and most 10" Tablets. To make it easier for you to identify what fits and what doesn’t, we’ve created a simple template. For further assistance please contact us.

iQ 10 Sync Charge Station Wall and Desk Mounting Template

Use the PDF template attached to guide you in securing your iQ 10 Sync Charge Station to a wall or desk. For further assistance please contact us.

iQ 10 Sync Charge Station Instruction Manual

LocknCharge products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The LocknCharge product is required and needs to be connected to the Mac to install this fix.

iQ 10 Sync Charge Station Specifications

Download this document and get to know the finer details on the iQ 10 Sync Charge Station.

iQ 10 Sync Charge Station Device Rack Compatibility

See if your devices are compatible with the iQ 10 Racks.

Product Support Videos

iQ 10 Sync Charge Station Setup Video

This video shows how to setup the iQ 10 Sync Charge Station. For more details refer to the downloadable PDF instruction manual.

Warranty

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