At LocknCharge we think of you as more than just a customer, you’re family. We pride ourselves in treating you like we treat our own families, with care, attention and thoughtfulness. That means we’ll always go the extra mile for you, even if that extra mile is a walk across tiny interlocking toys! Here are some other ways we show how much we care:
We Build High-Quality, Long-Lasting Products
Our customers deserve products to be thoroughly tested and built to withstand heavy usage. Our design and manufacturing process ensures that our products meet the highest standards. Manufacturing facilities employ robust procedures to ensure that customers are getting a high-quality product that’s made to last. That’s why LocknCharge products are built in ISO 9001:2008 certified manufacturing facilities.
“Supporting your product has been a breeze. Give my thanks to the team for being a great product with awesome support!” – Chris from Carlsbad, CA, USA
“I have recommended LocknCharge to several people now based on my experience with you. Thanks for the great support and really nice product.” – Matt, EdTech Network Administrator from CO, USA
We Deliver Exceptional Customer Service and Support
It’s no secret that our widespread customer success is due in large part to our customer service staff. LocknCharge focuses on hiring extraordinary people who strive to do what’s best for the customer while also being extremely easy to work with, and fun too! They’re our expert problem solvers, providing the right answers to your inquiries as quickly as possible—sometimes before you even know what questions to ask. They’re passionate about our products and know them inside and out. They’ll conduct research, proactively inquire and follow up, making sure our customers are always satisfied. It’s the reason they receive countless thank you emails covered in exclamation points.
Because we take the time to stay in touch, we get to know many of our customers on a very personal level. We don’t just care about how your LocknCharge products are working. We also care about your son’s playoff soccer game last weekend and how your new adorable puppy is fitting in with the family. We just have one expectation in return. Pictures! Send us lots of pictures!
“We’ve been a customer with LocknCharge for the past four years, and our customer experience has been incomparable to any other company. Willingness to work, flexibility, and always caring for the customer, LocknCharge is one of our valued strategic partners when it comes to the success of our students.” – Israel Oliveros from Coachella Valley Unified School District, CA, USA
“Thank you so much. If I had known it was this simple, I would have contacted you long ago.” – Carole, In School Intervention Program/Special Education from Texas, USA
We Bring you Peace of Mind
From our Lifetime Warranty* to our extremely secure solutions, you can rely on us to protect your devices and the data that’s on them. Our Carrier™ Charging Stations are made with high-quality welded steel and come with stainless steel locks and keys. An optional anchor kit locks the whole Joey™ Charging Cart to the floor or wall with a heavy-duty chain and keyed lock. And a built-in mechanical combination lock makes our Putnam™ 18 Tower charging station ultra secure.
In addition, all of our products are backed by a lifetime warranty. This security gives CTOs, teachers and administrators peace of mind so that they can focus on what’s essential—giving students the best education.
“As a CTO for a school district, LocknCharge has really brought us peace of mind. We’ve had a couple of break-ins at school sites, but the best that they’ve been able to do is touch the cart and a couple of wires. No iPads have ever been stolen out of a LocknCharge cart. As the person in charge of 20,000 iPads in our school district, we feel peace of mind and safety and security with these carts in particular. We love them!” – Michelle Murphy, CTO Executive Director of Technology Services, Coachella Unified School District, CA, USA
We’re dedicated to going above and beyond for you.
Everyone at LocknCharge is consistently focused on what matters to you. We each share a common philosophy that the customer comes first.
Do you have a brother you can always depend on to give you a ride to the airport? Or a cousin who brings those delicious pies to a holiday dinner year after year? What about a father who tells dad jokes that are so corny you just have to laugh? We’d like you to think of us as another dependable member of the family. We’d like you to think of us as another dependable member of the family. You can rely on us in tough situations to make your life easier and bring a smile to your face to brighten your day.
James Symons, CEO of LocknCharge, is here to fill you in on what's happening at LocknCharge as we head into 2020.
First, we have some new products and services coming out this year. So be sure to stay tuned throughout 2020 as we make those announcements to the public.
Second, our customers have spoken out time and time again about our exceptional customer service. We are REALLY proud of our Net Promoter Score for Customer Support of 97, which competes with some of the largest tech giants in the world.
Next, for those interested in our products, we highly recommend joining us for a product demo. You're welcome to stop by any of or demo rooms around the world, or we can come to you via the internet through a live video demonstration. We're happy to walk you through all the features and benefits of our products and how they will make your life easier for you in your environment.
Last, thank you for all of your support regarding the bush fires in Australia. Thankfully, the cities that LocknCharge operates in have been largely unaffected.
We hope 2020 is a fantastic year for all of you.
LocknCharge is pleased to announce that we will be exhibiting at BETT 2020 again this year, which will mark 5+ years of significant participation at the event. BETT is Europe’s leading education-focused trade show and aims to create a better future by transforming education and bringing together over 800 leading companies and over 34,000 visitors. The show will be taking place 22nd-25th Jan at Excel London. LocknCharge will be showcasing a complete line-up of innovative mobile device charging solutions on Stand SQ50, including our newest IoT-connected charging locker - FUYL Tower 5.
This year we will have our biggest presence at BETT to date. The product lineup in our stand features iOT-connect charging towers/lockers, iPad and tablet charging stations, and a wide range of universal charging stations and carts. During a hands-on demo at the show, you can expect to experience the most unique and thoughtful products offered in the mobile device charging solution space. Top-loading carts, high-quality components, LED lights, ultra-mobile designs, compact solutions, lifetime warranties and much more can b seen at our stand. We take great pride in our excellent customer service, which always puts the customer first. Our customers are our partners–and by working hand-in-hand, we’re able to provide the best solution for each customer’s unique needs.
While visiting our stand, we encourage you to discuss some of your biggest tech challenges with us. Whether it be going green in the classroom, protecting devices from theft or data breaches, extending tight budgets further, improving student engagement, managing broken or forgotten devices, keeping IT Teams and Teachers happy or giving teachers back up to two weeks of class time, LocknCharge has proven solutions that will help you accomplish your big-picture goals.
We are thrilled to be offering BETT attendees the first view of our newest product, the FUYL Tower 5, an intelligent charging locker that charges, stores, secures and manages assets for mobile devices in 5 individually-lockable compartments. The FUYL Tower 5 and 15 eliminate many of the manual processes for grab & go, check in/check out, break/fix or any other shared device program. Streamlining this process will save your IT Team, teachers and students considerable time every year. The Towers can also provide secure, on-demand charging that’s open to students and teachers to securely charge their laptops, tablets and phones throughout a school day–which is why in addition to sponsoring a stand, we will also be providing public charging to all BETT attendees in 9 locations throughout the facility via our FUYL Tower 15.
So, come and chat with us at Stand SQ50 to see our latest products, receive a demo and learn how we help you can increase teaching time and productivity.
Handheld technology in classrooms has come a long way since the introduction of calculators nearly fifty years ago. A new global survey from Cambridge International found that the use of technology in schools worldwide continues to evolve rapidly, with 42% of students reporting they use smartphones in the classroom and 20% using tablets. The number of smartphones used jumps to nearly three-quarters of all U.S. students.
This rise of technology has profoundly impacted the daily lives of all education professionals, but perhaps none more than teachers and IT staff. From CIOs to edtech specialists, school technology staff is facing growing cybersecurity threats and increased student data privacy concerns along with the digitization of curriculum. Add to that the fact that many IT workers are taking on more responsibilities than ever before with fewer resources and you have a recipe for more stress and employee dissatisfaction across a variety of industries:
- 46% of IT workers consider their job stressful, 18% report their job was more stressful this year than the previous year.
- 65% of IT and security professionals consider quitting due to burnout.
- 36% of CIOs interviewed said bigger workloads are the greatest source of stress for their teams, 22% cited the pace of new technology as the most significant stressor.
Finding a way to juggle increased workloads while reducing frustration may be challenging, but it’s not impossible. Let’s explore three key ways IT staff can decrease stress levels by guarding the privacy of student and personal data, making daily workflows and processes more efficient, and increasing awareness and recognition.
Stay Ahead of Cybersecurity Threats and Data Privacy Protection
41% of data breaches are due to lost and stolen mobile devices. As the use of technology in education increases, the critical oversight of not protecting your devices when not in use can create painful hassles for IT staff. It’s essential to protect your students and your school by securing devices with both digital security and physical security when not in use.
LocknCharge Solution: Implementing durable, secure charging stations will protect devices and the data that’s on them. Not to mention decrease costs. As careful as educators try to be with their hardware, 10% of mobile devices break or go missing in the first year of a smart classroom deployment. A centralized point of secure charging helps schools provide a repository for tablets and laptops, reducing breakage and loss as well as provide protection for data, so it doesn’t fall into the wrong hands.
Help Manage a Bigger Workload with Fewer Employees
In a time of budget challenges and cutbacks, increasing staff is a costly way to manage the extra workload of your school’s IT department. Also, simply asking your team to work faster and harder won’t solve your problems, and will lead to more stress and dissatisfaction.
LocknCharge Solution: Many school-owned smartphones and tablets will inevitably need repair or maintenance during the school year. Get devices back in the hands of the student faster—and save your tech teams serious time with LocknCharge carts and stations, which can be set up in one-third of the time of traditional systems. Also, by designating a smart charging locker as a device repair drop point, you’ll eliminate slow, manual processes by streamlining maintenance and your loaner device program. As a bonus, admins can monitor and record the activity of the lockers, which reduces the need for extra human capital to manage this workflow. These scenarios lighten IT staff workload and keep the day on track.
Show Your Support and Appreciation
In its research, Jobsite found that 67% of IT professionals felt that colleagues did not appreciate the complexity of their work.
LocknCharge Solution: If technical support team members are only brought in when something goes wrong, that means their best work is likely going unnoticed by teachers and the administration. It’s essential to raise awareness about the evolving role of the technology department as technology enablers. One way to increase recognition is to bring IT staff and teachers together to collaborate on tech initiatives. The EdTech demo room at the University of Oklahoma K20 Center is an excellent example of a district empowering group decision making and collaboration. The administration encourages ideas from all angles to be considered in a constructive manner, which makes everyone feel valued.
Learn how one school’s director of technology found tremendous value in the flexibility of LocknCharge Carts. Reduction in cart set-up times and exceptional customer service made LocknCharge the perfect partner for the deployment of 34,000 student and staff devices. Watch the Grand Prairie Testimonial.
Many schools and districts around the world struggle with retaining qualified teachers. Check out these concerning findings:
- Almost half of the teachers in the U.S. are actively looking for a different job or watching for opportunities.
- In Germany and France, less than 5% of teachers leave schools within the first five years. However, in Sweden, national statistics show that 32% of recently graduated teachers are no longer active in Swedish schools after five years. This percentage jumps to between 30% and 50% in the U.S. and U.K.
- On average, districts in the U.S. spend more than $20,000 on each new hire. This revolving door costs public schools up to $2.2 billion annually.
Addressing teacher churn matters because it is not only is costly; it has serious consequences for student achievement. Retaining high-performing teachers is critical to a productive classroom. Research published in the American Education Research Journal found that “students in grade levels with higher turnover score lower in both English language arts (ELA) and math.” This negative impact doesn’t just affect the students in the new teachers’ classrooms, but all students in a school with high teacher turnover rates.
While some countries are focused on increasing recruitment into the teaching profession, others believe a more efficient strategy is to instead concentrate on retaining and supporting active teachers. According to the leading expert Dr. Richard Ingersoll, “Putting it metaphorically, it is better to patch the holes in the bucket before trying to fill it up.”
Solutions to Reduce Teacher Burnout
While many factors can cause teacher burnout, the number one reason teachers leave the profession is due to dissatisfaction. Research recommends that supporting and valuing teachers is just as vital as tackling workload and long working hours to keep job fulfillment high and improve retention. Let’s review two common causes of dissatisfaction and how LocknCharge provides solutions to help patch your bucket before your school loses more water:
Teachers are Working Harder than Ever Before
Educators in the U.S. reported spending more time teaching than those in other countries. U.S. teachers work longer than the contracted workday, spending more than 50 hours per week on instructional duties. In England, teachers are working 46 hours per week. Both are well above the international average of 38 hours each week, with 20 hours spent teaching.
LocknCharge Solution: When compared to a LocknCharge top-loading Cart with Baskets, one cabinet-style cart can gobble up an additional 70+ hours of class time per year, simply in passing out and collecting devices. LocknCharge baskets have a profound impact on class time. Our unique and innovative basket designs not only keep tablets safe, but they also reduce the time spent by teachers in distributing devices, as well as the time spent by children queuing up to put them away. This means teaching can happen faster — saving over two weeks of instructional time per cart each year! Calculate the time savings of leveraging a durable, top-loading basket-based cart from LocknCharge.
Teachers Feel Unsupported and Undervalued
Even though they’re working harder, nearly two-thirds of teachers in developed countries still feel undervalued. That number jumps to over 90% of teachers in France, Spain and Sweden who think their profession is not respected.
LocknCharge Solution: If teachers feel unsupported as new technology is introduced, their attitudes can quickly go from excitement to frustration. However, when educators feel supported by their district, they know that their personal well being is important.
- Include teachers in decision making. When teachers are included in big initiatives, they feel valued. One great example of collaboration is the University of Oklahoma K20 Center. The Center encourages a school or district to bring leadership members, IT staff, and teachers spanning different grade levels to their EdTech demo room as a way to empower decision making within the group. This encourages ideas from all angles to be considered in a constructive manner.
- Support teachers when new technology is introduced by deploying an efficient mobile device workflow in the classroom to mitigate that frustration and improve teacher satisfaction. Innovative features in a charging solution like charging status indicator lights and mobile device baskets can simplify daily device distribution — giving teachers more control over how they use their class time.
- Provide training for new technology. Study after study shows that teachers do not feel secure in their ability to incorporate high-level technology into their classrooms. By creating a roadmap and a training program for new tech, teachers are much more likely to adopt new ways of teaching through tech.
- Give teachers the opportunity to shine. For more reasons than we could ever count, teachers are incredible. They not only have high expectations for their students, but also for themselves. When teachers are given the time and space to use their talents, the sky is the limit for their curriculum and their students. What could your teachers accomplish if they were able to get back two weeks of class time per year?
Over the past 20 years, the needs of teachers and students have guided the designs of our mobile device charging carts and stations to relieve pain points that are specific to challenges in education. After talking to thousands of educators around the world, we’ve jotted down 9 Reasons Why Schools & Teachers Love LocknCharge.