LOCKNCHARGE PRIVACY STATEMENT
- WHAT IS A PRIVACY STATEMENT
The www.lockncharge.com website (the «Website«) is operated by LocknCharge («LocknCharge» “we” or “us”) of 4510 Helgesen Drive, Madison, WI, USA. LocknCharge respects your right to privacy and this Privacy Statement (the «Statement«) sets out the basis on which we use, process, store or disclose any personal data detailed below («Personal Data«) we collect from you or that you provide to us through the Website. The information provided by you will be held by us as a controller.
This Statement, together with our website terms and conditions of use (the “Terms of Use”) and our Cookies Policy applies to your use of the Website.
- OVERVIEW OF THIS STATEMENT
We collect Personal Data from you when you use the Website and process this Personal Data for the purposes of providing you with access to the Website which we are entitled under the Terms of Use to do. You can also choose to provide us with additional Personal Data via email or forms available on the Website which we will process for the purposes of responding to the queries or applications you submit to us. Responding to these queries is necessary for the purposes of our legitimate business interests. We store your Personal Data on servers located both inside and outside of the European Economic Area («EEA«). We share your Personal Data within the LocknCharge Group and with third parties. We will also share your Personal Data with law enforcement agencies or public bodies if we are required by law to do so.
- YOUR PERSONAL DATA
We will collect and process the following Personal Data from you:
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Device Information |
When using the Website or availing of services related to the Website, personal information will be collected from you by LocknCharge. This includes information about: · your device browser including your IP address and other information derived from cookies used on the Website. Please see our Cookies Notice for further information. · Details of your visits to the Website such as traffic data, location data and the resources, advertisements and other websites that you access through the Website. |
You can choose to provide us with the following Personal Data:
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Query and Form Information |
· You may choose to give us additional information such as your first name, last name, e-mail address, organisation, industry, address, telephone number and other details when contacting us and submitting enquiries through the Website by e-mailing [email protected], or by filling in the contact form, requesting a quote, subscribing to the newsletter, updating or closing a record, requesting warranty registration support and submitting a report ticket. |
- HOW & WHY WE USE YOUR PERSONAL DATA
The following table details the legal bases and the purposes for which we process your Personal Data:
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LEGAL BASES & PURPOSES
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Legal Basis
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Purpose(s) |
Personal Data Processed |
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Contract It is necessary to process these Personal Data to enter into and perform our contract with you regarding your use of the Website as set out in the Terms of Use
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Access to the Website To provide you with access to the Website and to allow you to use the Website
Fulfilling your Orders and Requests · To provide the goods and services to you · To register and process your orders · To manage your customer account
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· Device Information
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Legitimate Interests It is necessary for the purpose of our legitimate interests to collect and process these Personal Data for the purposes of improving and monitoring website efficiency and enhancing your use of the Website and to respond to any queries or requests submitted by you. |
Improving Website Functionality & Efficiency · To provide, improve, test and monitor the effectiveness of the Website · To monitor metrics such as total number of visitors, traffic data and demographic patterns
Complaints, Questions and Cancellations · To process and respond to any enquiries or requests you submit to us by emailing [email protected]
Promotional or Marketing materials · To send you information promoting or advertising the goods and services of LocknCharge provided you have not objected during the collection of your Personal Data. |
· Device Information · Query Information
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- WHO WE SHARE YOUR PERSONAL DATA WITH
We will disclose your Personal Data to other members of our group which means our subsidiaries, our ultimate holding company and its subsidiaries (the «LocknCharge Group«).
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RECIPIENT(S)
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LocknCharge Group Companies · Members and shareholders of the LocknCharge Group · Internal business units within the LocknCharge Group. |
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Third Party Service Providers · Search Engine Optimisation («SEO«) and Pay Per Click («PPC«) partners · Social media companies · Public relations agencies · Customer relation management companies · Resellers of LocknCharge Products · Distribution partners of LocknCharge |
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Other Recipients · Prospective buyers of business assets (to facilitate the acquisition of LocknCharge or a substantial portion of LocknCharge assets by a third party) · Regulatory authorities and law enforcement agencies (where we are under a duty to disclose or share your Personal Data in order to comply with any legal or regulatory obligation or request) · External advisors e.g. lawyers, accountants and auditors (as necessary to protect LocknCharge legitimate and legal interests). |
- TRANSFERS OF YOUR PERSONAL DATA
Your Personal Data may be stored and transferred outside the EEA. We only transfer your Personal Data outside the EEA where the EU Commission has decided that the third country in question ensures an adequate level of protection in line with EU data protection standards or there are appropriate safeguards in place to protect your Personal Data. If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your Personal Data you can contact us at [email protected].
Where we transfer Personal Data to other entities of the LocknCharge Group, we do so on the basis of Standard Contractual Clauses which are a form of data processing contract approved by the European Commission. You can find a copy of these clauses here.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will always do our best to protect your Personal Data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk. Once we have received your information, we will endeavour to use strict procedures and security features to try to prevent unauthorised access.
- LINKS
The Website contains links to other websites («Linked Websites«). LocknCharge is not responsible for the privacy statements or practices on the Linked Websites. This Privacy Statement governs only information collected on the Website. When accessing Linked Websites, you should read the privacy statement published on the relevant Linked Website. The terms of our Privacy Statement do not apply to Linked Websites. Please check these statements before you submit any Personal Data to Linked Websites.
The Website contains links to other sites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any Linked Website, or any contract entered into or through a Linked Website. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.
- AUTOMATED PROCESSING
We engage in profiling and automated decision making (together «Profile«) which refers to situations where your Personal Data is assessed by automated means to determine an outcome which could have either legal or significant effects on you.
When you visit our Website, we build a Profile for you which is used for remarketing purposes. The consequence of this processing means that you may see advertisements for LocknCharge products when you visit other websites after visiting our Website.
Our Profile model goes through changes as we understand our markets and customer needs better or as new products are developed. As a result it is in our legitimate interest to keep these details secure and confidential and cannot be shared further.
- HOW LONG WE KEEP YOUR PERSONAL DATA FOR
In general, we expect to keep your Personal Data for as long as is necessary for the purposes for which it was obtained from the date of collection or, where you enter into a contractual arrangement with us, following the end of the performance of our contract or your termination as a LocknCharge customer.
Please note that in certain circumstances, we may hold your data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.
- YOUR RIGHTS AND HOW TO EXERCISE THEM
If you are an EU resident and the EU General Data Protection Regulation («GDPR») applies to you, you have a number of rights in relation to your Personal Data which are set out in this section 10. In particular these rights include the right to object to processing of your Personal Data where that processing is carried out for our legitimate interests. Note that in certain circumstances these rights might not be absolute.
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Right |
Further Information
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Right to be Informed |
· You have the right to know whether your Personal Data is being processed by us, how we use your Personal Data and your rights in relation to your Personal Data. |
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Right of Access
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· You have the right to request a copy of the Personal Data held by us about you and to access the following information in relation to the processing of your Personal Data: (1) the purposes of processing; (2) the categories of Personal Data concerned; (3) the recipients of your Personal Data; (4) the period for which your Personal Data will be stored; (5) the existence of your right to lodge a complaint with the Office of the Data Protection Commissioner; and (6) the source of your Personal Data; · We will only charge you for making such an access request where we feel your request is unjustified or excessive. |
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Right to Rectification |
· You have the right to request that we amend any inaccurate Personal Data that we have about you. |
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Right to Erasure |
· You have the right to ask us to erase your Personal Data where: (1) it is no longer necessary to perform the contract; (2) you withdraw your consent and there is no other legal basis permitting us to process your Personal Data; (3) you object to the processing and we have no overriding legitimate grounds; (4) your Personal Data have been unlawfully processed; or (5) it must be erased to comply with a legal obligation. · Please note that some of your Personal Data may be required in order for the Website to function properly. |
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Right to Restriction of Processing |
· You have the right to ask us to restrict processing your Personal Data in the following situations: (1) where you contest the accuracy of your Personal Data; (2) where the processing is unlawful and you do not want us to delete your Personal Data; (3) where we no longer need your Personal Data for the purposes of processing but you require the data in relation to a legal claim; or (4) where you have objected to us processing your Personal Data pending the verification as to whether or not our legitimate interests override your interests or in connection with legal proceedings. · When you exercise this right we may only store your Personal Data. · We may not further process the data unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or legal person or for reasons of important public interest. · Please note that it be may necessary for us to process some of your Personal Data in order to provide the Website services and in certain instances where you ask us not to process your Personal Data you may not be able to use the Website. · We will inform you before the processing restriction is lifted. |
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Right to Data Portability |
· You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another controller where this is technically feasible. · This right only arises where: (1) we process your Personal Data on the legal bases of your consent or where it is necessary to perform our contract with you; and (2) the processing is carried out by automated means. |
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Right to Object |
· You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests. · You can opt out of receiving such material by going to https://www.lockncharge.com/gdpr/ |
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Right to Object to Automated Decision-Making, including Profiling |
· You have a right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. · We may not be able to comply with this request where the processing is necessary to enter or perform our contract with you or where you explicitly consent to this. However, you are entitled to have a person from our team to review the decision so that you can query it and set out your point of view to us. |
You can exercise any of these rights by submitting a request in writing to [email protected]
We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and at the latest within one month of receiving your request. We may extend this up to 2 months if necessary however we will inform you if this arises.
You also have the right to lodge a complaint about the way we handle or process your personal data with your national data protection authority. For further information and to find your national data protection authority please click here.
- CHANGES TO THIS STATEMENT
If we amend this Statement, in whole or part, any changes will be posted on this page and, where appropriate, notified to you by email or when you use the Website. The new Statement may be displayed on-screen and you may be required to read and accept it to continue your use of the Website.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this Statement, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your Personal Data in the new manner.
- WHO TO CONTACT WITH QUERIES
Questions, comments and requests regarding this Statement are welcomed and should be addressed to [email protected]