Frequently Asked Questions

What is the Warranty on LocknCharge products?

Full warranty details are available on our warranty page. Click here for details.

How quickly can I expect to receive my (product name)?

Typically, any product will be shipped within two-three days of receipt of purchase order. If the product is not available or if there will be delays… a LocknCharge representative will contact you.

Do you have a price list you could send me?

You can easily request a quote on the product page. Alternatively you can contact a LocknCharge authorized dealer – Click here.

How do I become a reseller for your products?

The process to become a reseller is easy.  Simply send us a request and the process begins – Click here.

What voltage does the (product name) require?

All LocknCharge products are designed specific to region you are using it in – USA, UK,  selected EU countries, and Australia. Contact us for more details.

How do I make a purchase?

Making a purchase is easy.  Go to the ‘Where to buy’ section (top menu bar) and select a reseller from the list.

  • Can I use a credit card?
    You may be able to use a credit card with your preferred reseller.  Through us, you can use a credit card through your PayPal account.
  • Do you have net terms?
    If you want to purchase using Net 30 terms, you would need to complete a New Customer Profile and send that to us along with your PO and resale exemption certificate.

What pieces/parts are included with the purchase of the product?

The iQ Travel Case includes:

  •             1 Pelican case with custom foam insert (can hold up to 16 or 20 iPad devices)
  •             1 iQ 16 Sync Station (sync and charge boxes)-packaged separately
  •            1 Power cord and 16 USB (30 pin) connecting cables

The iQ 16 Sync Charge Box includes:       

  •             Instructions
  •             1 Sync and Charge box
  •             1 Power cord
  •             1 USB cable

You can also find product descriptions on the product pages on the website.

What size iPad Case can the plastic carry baskets hold?

Download this PDF template for details. Ensure you follow the instructions.

 

What size iPad Case can the aluminum carry baskets hold?

The dimensions of the current basket slots are: 7.875″ wide, .875″ thick, up to 11″ long.  The foam inserts can also be removed to accommodate larger iPad case sizes.

Can I use a Windows laptop to sync with my iPad devices?

We recommend using a Macbook as it is able to sync all 30 devices through iTunes simultaneously.  If you are using a laptop with Windows, iTunes may have some restrictions for Windows (we’ve had cases where Windows will only recognize seven devices).

Can you sync and or charge iPod touch devices or iPhones with the iQ Sync Charge Box?

Yes.

Can the iQ Sync Charge Box that come with the iQ 30 Cart be removed and used outside of the cart?

Yes. LocknCharge solutions are designed to be modular.

Does the iQ Sync Charge Box sync and charge the iPad devices at the same time?

No, once the syncing process is complete, the MacBook needs to be disconnected for the charging process to begin.

Does the iQ Sync Charge Box work with the new iPad devices?

Yes. the iQ Sync Charge Box can be updated as the devices updates.

Does the iQ Sync Charge Box work with the new iPad Mini’s?

Yes, but the customer would need to supply their own cables.

Does theiQ Sync Charge Box work with Apple Configurator?

Yes.