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We Go Above and Beyond for You

Posted on Thursday, January 9th, 2020

At LocknCharge we think of you as more than just a customer, you’re family. We pride ourselves in treating you like we treat our own families, with care, attention and thoughtfulness. That means we’ll always go the extra mile for you. Here are some other ways we show how much we care:

We Build High-Quality, Long-Lasting Products

Our customers deserve products to be thoroughly tested and built to withstand heavy usage. Our design and manufacturing process ensures that our products meet the highest standards. Manufacturing facilities employ robust procedures to ensure that customers are getting a high-quality product that’s made to last. That’s why LocknCharge products are built in ISO 9001:2008 certified manufacturing facilities.

“Supporting your product has been a breeze. Give my thanks to the team for being a great product with awesome support!” – Chris from Carlsbad, CA

"I have recommended LocknCharge to several people now based on my experience with you. Thanks for the great support and really nice product." – Matt, EdTech Network Administrator from CO

We Deliver Exceptional Customer Service and Support

It’s no secret that our widespread customer success is due in large part to our customer service staff. LocknCharge focuses on hiring extraordinary people who strive to do what’s best for the customer while also being extremely easy to work with, and fun too! They’re our expert problem solvers, providing the right answers to your inquiries in 48 hours or less—sometimes before you even know what questions to ask. They’re passionate about our products and know them inside and out. They’ll conduct research, proactively inquire and follow up, making sure our customers are always satisfied. It’s the reason they receive countless thank you emails covered in exclamation points.

Because we take the time to stay in touch, we get to know many of our customers on a very personal level. We don’t just care about how your LocknCharge products are working. We also care about your son’s playoff soccer game last weekend and how your new adorable puppy is fitting in with the family. We just have one expectation in return. Pictures! Send us lots of pictures!

“We’ve been a customer with LocknCharge for the past four years, and our customer experience has been incomparable to any other company. Willingness to work, flexibility, and always caring for the customer, LocknCharge is one of our valued strategic partners when it comes to the success of our students.” – Israel Oliveros from Coachella Valley Unified School District, CA

"Thank you so much. If I had known it was this simple, I would have contacted you long ago." – Carole, In School Intervention Program/Special Education from Texas

We Bring you Peace of Mind

From our Magical Unicorn Lifetime Warranty to our extremely secure solutions, you can rely on us to protect your devices and the data that’s on them. Our Carrier™ Charging Stations are made with high-quality welded steel and come with stainless steel locks and keys. An optional anchor kit locks the whole Joey™ Charging Cart to the floor or wall with a heavy-duty chain and keyed lock. And a built-in mechanical combination lock makes our Putnam™ 18 Tower charging station ultra-secure.

In addition, all of our products are now fully backed by a lifetime warranty on the main frame, electrical and all other components.* It’s a one-of-a-kind guarantee that’s as unique as a magical unicorn. This security gives CTOs, teachers and administrators peace of mind so that they can focus on what’s essential—giving students the best education.

“As a CTO for a school district, LocknCharge has really brought us peace of mind. We’ve had a couple of break-ins at school sites, but the best that they’ve been able to do is touch the cart and a couple of wires. No iPads have ever been stolen out of a LocknCharge cart. As the person in charge of 20,000 iPads in our school district, we feel peace of mind and safety and security with these carts in particular. We love them!” – Michelle Murphy, CTO Executive Director of Technology Services, Coachella Unified School District, CA

We’re dedicated to going above and beyond for you.

Everyone at LocknCharge is consistently focused on what matters to you. We each share a common philosophy that the customer comes first. Here are some examples of how we strive to go above and beyond for you.

“As a former teacher, I can understand the frustrations that go on in a classroom. I’m able to identify ways that LocknCharge can alleviate many of the struggles teachers face – and give them back the most important thing they need more of…time. I truly believe our solutions can improve efficiency in the classroom, which helps all aspects of a child’s education.”

– Courtney White, LocknCharge Customer Success Manager

“I love that we can be different. We treat our accounts like family. We know them well, so they’ll ask us things like, ‘how are your kids doing?’”

– Jason Zelhofer, LocknCharge Warranty and Customer Support Manager

“No matter who answers the phone or what the issue is, everyone at LocknCharge is willing to assist.”

– Amy Perkel, LocknCharge Customer Success Manager

“Every time I am with a customer or partner, I interact the same way I would with my best friends or family. I want customers to experience an authentic view of who I am and the company I represent–that we are a people-first organization, and we care about others. I want people to feel as comfortable talking about mobile deployments with us as they are talking about anything else that is on their mind. It’s that freedom to be who we all really are that lets our new ideas soar for someone’s organization and even for our own organization."

– Stephanie Gassen Global Vice President of Marketing & Americas K12 Sales Director

“I’m always willing to make time and show a sense of urgency for our customers. One year, I spent my birthday out of state with one of my favorite customers. On another occasion, I remember exchanging text messages with a customer while my four-year-old rode my shoulders at the Wisconsin State Fair. I’ve even shared tips with a customer to help relieve their baby of gas pain–because it takes a village.”

– Kyle Jacobson, LocknCharge Channel Manager

“LocknCharge gives us a lot of autonomy to always make it right for the customer.”

– Chris Ledbetter, Technical Customer Service & Warranty Associate

“Finding the right solution can be challenging, but you can be sure that we will take the time to talk through every option to find one that fits best.”

– Tyler Oren, LocknCharge Account Manager

“Our partnerships aren’t just something that we use once and toss out. These relationships really do resemble a family. That’s why I am always asking what I can be doing to make our partners’ jobs easier. A small extra step for me could save them a lot of time, so it’s totally worth it in the large scheme of things.”

– Mark Cochran, LocknCharge Sales Operations Specialist

Do you have a brother you can always depend on to give you a ride to the airport? Or a cousin who brings those delicious pies to a holiday dinner year after year? What about a father who tells dad jokes that are so corny you just have to laugh? We’d like you to think of us as another dependable member of the family. You can rely on us in tough situations to make your life easier and bring a smile to your face to brighten your day.

*Click here for full warranty details.