Erie County Medical Center, Leading the Way for Medical Mobile Device Deployments

November 1, 2018  |  Buffalo, NY

Background

Erie County Medical Center has been a model of wellness in the Buffalo, NY community for over a Century, providing state-of-the-art care long before advanced medical procedures or prescription drugs. Technology in healthcare has come a long way since the hospital’s foundation. The Medical Center is now a “Level I” Trauma Center providing the highest level of specialty expertise to as many as 400 patients at any given time. This June, the Trauma Center deployed mobile device technology to 55 of their Anesthesiologists, Attendings, CRNAs (Certified Registered Nurse Anesthetists) and Residents with the goals of improving patient care, eliminating paper processes, streamlining workflow and reducing costs.

Challenge

Before they could implement any type of mobile device initiative, the Erie County Medical Center Anesthesia Department had several critical factors to consider:

  • How will this project improve patient care?
  • How will we protect the devices, digitally and physically?
  • How will the initiative fit into/change the current workflow?
  • How do we train our already very busy staff?
  • How will this solution save the hospital money?
Solution & Results

The conversation to roll out mobile devices began almost two years before implementation–and because of the due diligence of the IT Team, Erie County Medical Center was able to overcome every single challenge before the launch of the mobile device program, leading to a flawless transition from paper to mobile devices.

Improved Patient Care: By switching from manual paper processes to digital records, the hospital was able to streamline workflow, providing patients with a more efficient hospital experience. Hospital staff members were also able to standardize and improve data entry accuracy which led to fewer billing errors.

Protecting Data and Devices: Hospitals must be extremely diligent in protecting patient information. Because of this critical component, the Erie County Medical Center chose a security solution even before they made a final decision on the type of mobile device they would implement. Without addressing this crucial step, the project would never have been able to move forward. They implemented MDM software to address digital security. And because 41% of data breaches are caused by stolen devices, the LocknCharge FUYL Tower Charging Locker was implemented to address physical security, enabling Providers to lock up their devices while not in use.

Streamlined Workflow for Staff: Using devices to input electronic medical records greatly reduced data entry time spent by patient services staff members. Records were immediately updated in the system, and the billing process became more efficient.

Convenient iPad access was imperative to a seamless workflow transition for the Providers at Erie. During their shift, healthcare staff would need to carry the iPad the entire time, either in their pocket (iPad mini) or in an over-the-shoulder pouch (iPad).

Because of the small footprint of the charging unit, the FUYL Towers could be placed in the Operating Room office and the Anesthesia office where Providers get ready for the start their shift, making device pickup quick and easy. Each staff member was assigned an individual locker inside the FUYL Tower to charge, store and secure their mobile device. They even had the ability to set their own 4-digit PIN number, making it easy to remember. Should anyone forget their code, the hospital’s Helpdesk was there to retrieve forgotten PIN numbers or to open a locker remotely. At the end of their shift, the Provider would secure their device in the FUYL Tower. Using a centralized charging station ensured that devices were easy to locate, charged and ready for use 100% of the time.

Staff Training: Many of the healthcare providers at Erie had never used an iPad before, so the IT Team began a weekly training program in June of 2018, three months before the program went live. They covered training for using the iPads, the software, the FUYL Towers and the new workflow. By September, when their staff had the devices in-hand, they were fully prepared–and even excited– about the mobile device program. The Network Team (IT Team) immediately embraced the plan and found the FUYL Towers very easy to use and manage.

Reducing Costs: Prior to implementing mobile technology, individual Providers would handwrite notes on paper medical forms. Those notes had to be deciphered by the rest of the medical staff as well as the billing department. Moving to electronic records ensured accurate patient records and correct billing, which saved the hospital valuable time and money.

Their security plan also decreased the likelihood that devices would go missing or be stolen, keeping the allocated budget for the devices on track and protecting the hospital from costly data breaches.

The FUYL Tower is also backed by a lifetime warranty, ensuring that their chosen charging solution would last well into the future.


To download a PDF of this article, click here.

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SEG Exceeds Customer Expectations with Access to Secure Charging Stations

Background

Special Events Group (SEG) is a leading provider of technical support for large-scale special events, offering technical services and equipment for set and stage design, event concepts and much more. With offices in Bulgaria and in Austria, they are a trendsetter for new and creative ideas in the event industry throughout all of Europe.

Challenge

In the age of mobile devices, event attendees expect convenient access to power outlets where they can charge their personal phones, tablets and laptops during the event, exhibition or conference. Many special event companies offer a table with power strips as a courtesy to meet this need. The SEG Team, however, noticed that the “charging table” was always crowded and devices left unattended were at risk of theft. They saw an opportunity to bring a unique experience to conference attendees by offering a secure place to charge and store devices while not in use.

When looking for a solution, it was imperative that it accommodate all types of mobile devices–much like the table with power strips–so that it was beneficial for all attendees no matter their device type. It was also important the station be durable and secure so that attendees could leave their devices unattended without worrying about theft. After doing research on several types of charging stations, SEG was able to find a product that alighted with their goal–the LocknCharge FUYL Tower Charging Locker. 

Solution

The LocknCharge FUYL Tower is a Charging Station with 15 individually-lockable compartments that works just like a hotel safe. Inside each locker is one AC outlet and one 2.4 amp USB port, making it possible for attendees to charge more than one device at a time. FUYL Tower users are able to lock their chosen compartment with a 4-digit, user-defined pin number, making it easy for the user to remember their code. By providing a secure Charging Station inside the venue, attendees are able to lock up their devices and walk away for worry-free charging.

SEG even takes it a step further by creating custom graphics for the outside of the FUYL Tower so that it fits seamlessly within the brand of the event. Product flexibility (and durability) allow SEG to use the same Charging Station at all of their events throughout Europe. And since European countries speak many different languages, they’re able to localize the sign on the top of the station that reads “Charge Your Devices Here” to match the main language spoken at that particular event.

To learn more about how LocknCharge products are transforming device management for other businesses around the globe, click here.


To download a PDF of this white paper, click here.

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Community Blood Center of KC Goes Mobile with Blood Bank and Devices

Over the past 60 years, the Community Blood Center (CBC) has supplied life-saving blood to 800,000 people throughout Kansas and Missouri. They are now serving 70 counties, and to meet the needs of patients at 60 different hospitals for blood and blood components, the Community Blood Center relies on approximately 500 donors every weekday. In order to fulfill this need, blood donation cannot happen only at the Blood center; they must depend on blood drives throughout the two states.

Challenge                                                                                                                                                                             

To collect enough donations, the Community Blood Center has invested in mobile blood banks–a fleet of vans that are fully stocked with everything necessary for a blood donation procedure. The medical equipment they are using is loaded into vans that travel to satellite locations where blood can be collected in public places around the two states.

It’s no small feat to manage all of the technology that goes into a mobile blood bank. Their mobile technology needs to be loaded into the van every morning and unloaded from the van every night–as well as unloaded from the van to the blood collection site and back onto the van to be transported back to the Blood Center.

When moving as many as 16 laptops/tablets, 8 keyboards, 3 wireless printers, 3 webcams, and all of their power supplies (per van), the task can be fairly daunting. With some ingenuity, the Blood Bank was able to come up with a custom solution that met their needs.

The Solution

The blood bank needed a “mobile device kit” that could easily charge, store, secure and transport a wide variety of mobile devices and all necessary power supplies. They found success in the LocknCharge Carrier 40 Cart. Because of the open-concept design, they were able to remove half of the Baskets and retrofit their own padding and shelf to accommodate their unique needs.

 

Durability, easy transport of devices and efficient charging without removing devices from the Cart were all critical components of their successful mobile device deployment.

Results

A generation of Kansas and Missouri citizens has grown up with the Community Blood Center, and they know if blood is needed in the community during an emergency, Community Blood Center will make sure it’s there.

To download a PDF of this white paper, click here.

*The Carrier 40 Cart is not recommended for outdoor use. Modifications were made to the exterior of the Cart to make it suitable for outdoor use–including industrial strength wheels, reinforced chassis and a customized cover.

 

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The Cost of Lost Devices in Healthcare

The use of mobile devices in healthcare is rising. Healthcare providers are looking for ways to provide faster, more personalized care to their patients and improve communications within their facilities. And it’s working; mobile devices are improving patient satisfaction scores and improving communication between teammates.

To the average person, the consequence of a stolen laptop or tablet is likely the cost of replacing the lost device. The device may even be insured, and if contacts, photos, documents and other data are properly stored on the cloud, they can be downloaded onto a new device with ease. To businesses, however, the aftermath of a data breach can be devastating. Healthcare institutions are especially vulnerable, as a stolen laptop or tablet could cost millions in lawsuits and fines.

In 2013, four laptops containing unencrypted files were stolen from an administration office at Advocate Health Care, an Illinois-based health system. Another laptop containing the data of over 2,000 patients was stolen from an employee’s vehicle. Because of this massive data breach, the healthcare system had to pay $5.5 million dollars to the OCR (Office for Civil Rights).

In 2016, North Memorial Health Care paid $1.55 million to settle federal complaints that it mishandled patient data that had been stored on an employee’s laptop. This laptop was stolen out of the employee’s car in 2011.

In 2015, New York City’s Senior Health Partners notified 2,700 of its members that their personal information may have been exposed when a laptop and mobile phone were stolen from a nurse employed by one of their partners. The laptop was encrypted; however, the encryption key was in the computer bag with the laptop when it was stolen–a major issue in this case.

The use of mobile devices in hospitals is growing at an exponential rate. In a recent healthcare study conducted by Vanson Bourne, nearly all 600 IT decision makers throughout the United States, United Kingdom, Germany, France, and the Netherlands reported their organizations are either implementing, or plan to implement, a mobile device initiative in the near future. These mobile device initiatives include a variety of use cases, such as giving iPhones to nurses and doctors to facilitate better communication, providing patients with iPads for entertainment, and leveraging iPads at registration. The survey found mobile devices are most commonly used in nurses stations, administrative offices, and patient rooms as a means to improve the patient experience.

With the use of mobile devices growing so rapidly, the need to protect these devices (and their data) is more important than ever. The risk of data breaches in healthcare can be devastating. All of these breaches could have been avoided. One very effective way for hospitals and healthcare systems to avoid having devices stolen is to deploy a mobile device storage system and set up MDM software like JAMF. Healthcare administrators can rest assured that all of their devices containing sensitive patient data are locked and stored away and will be charged for use the next day. LocknCharge offers multiple device charging solutions that not only securely store mobile devices but charge them as well. See our products here.

If you’d like to learn about how to avoid potential financial disaster for your healthcare system, contact LocknCharge here and a rep will reach out with the right options for your needs.

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Rolling out Mobile Devices? Find out how LocknCharge will contribute to your success.

Rolling out mobile devices across your organization? You’ve probably already done a lot of heavy lifting – selecting devices, developing apps, and strategizing the outcomes. You’re ready to launch… right? Would it surprise you to know that 73% of the best-planned programs are missing a critical component? One of the most important steps is deciding how to charge and secure devices when not in use. Uncharged devices will lead to lost productivity and slower adoption of new processes. Lost and broken devices can create substantial budget overruns. Research shows that 41% of data breaches are due to lost or stolen devices—which can lead to crippling fines–bringing the success of your program to a screeching halt.

And that’s where LocknCharge comes in. We are the experts in mobile device deployments. Our charging stations seamlessly integrate into your workflow, so you can forget about charging and security and focus on your goals. Charging Stations provide a centralized point for storage, so staff members always know where to find charged devices. And innovative product features increase your staff’s productivity. All of these factors lead to a successful program that will have a positive impact on your bottom line.

Our expert problem solvers will walk you through the best solution to meet your needs. So be one of the forward-thinking companies who have considered the logistical hurdles ahead.

Click here to contact LocknCharge today.

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