Improve Your Attendees’ Event Experience with Easy Access to Secure Charging

“ Where can I charge my phone? Is there a power point around here? ” 

These are the two most popular questions asked of event staff working at the Perth Conference and Exhibition Centre in WA. Followed closely by “What’s for lunch?” 

Exterior of Perth Conference Center

When we’re away from home, traveling, or out and about, many of us spend way too much time worrying about where we can charge our phones. Especially while at a conference trying to get critical work done, using apps that quickly drain batteries. Who hasn’t had that dreaded feeling of despair upon seeing a low battery alert, or felt the anxiety of watching your power drop under 10%, knowing that it’s not even noon and you have a full day ahead? Fulfilling the need to charge our phones is universal, undeniable, and at times unattainable.

The obvious solution is to plug your device into a power socket when it requires recharging. But most buildings aren’t outfitted with enough power points to meet our ever-increasing demand. If you’re lucky enough to find an inconveniently located place to charge, you’d better be up to the challenge of sitting on the floor for half an hour just to get some juice while guarding your phone. That is, assuming you had the foresight to bring along your power adapter.

One remedy for event organizers to meet the charging needs of their attendees is to install additional outlets. But infrastructure updates are costly. Also, outlets don’t provide any protection against breakage or theft. As you can imagine, a convention hall floor is not the safest spot to store a device.

Reacting to this common problem, the team at Seven West Media and Arinex event solutions, the organizers of the hugely successful Resources Technology Showcase 2019, teamed up with LocknCharge to come up with an innovative solution. Mobile device charging lockers were deployed at three strategic locations throughout the show: one event charging station on the main exhibition floor for the 6,000 attendees, one in the Seven West Media Hub for journalists and reporters, and one for the keynote speaker sessions allowing the resources sector executives to stay connected.

FUYL Tower in Perth Conference Center

Easy to use and accessible, FUYL Tower 15 Charging Stations provide an ideal solution to a growing problem. Event phone charging stations can be placed in open public areas where they’re needed most. Working much in the same way as a hotel safe, users choose a locker and assign a PIN to store and charge their device safely. Each compartment is equipped with a power outlet and a 2.4 amp USB port, which charges almost any device, including iPads, tablets, laptops, mobile phones, Chromebooks and more. Fast charging capability, while devices are securely locked away, provide much-needed relief from the angst caused by a dead phone. Charging stations can also save money by eliminating the need to install new power points. 

FUYL Tower at conference booth
Conveniently located, the Towers were in constant use throughout the Resources Technology Showcase and proved to be a real hit with delegates and staff. 

 

This additional resource added a level of comfort and flexibility for visitors, further enhancing their experience. While we can’t help with your lunch menu, we can help provide the answer to your event’s most common questions about charging and power points. If you would like to learn more about having charging stations at your event, please contact us here.

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Charging Up Conservation Efforts at ZSL London Zoo

Background

For nearly 200 years, the London Zoo has made studying and conserving wildlife their number one priority. As the world’s oldest scientific zoo, situated within a Royal Park, the London Zoo draws far more attention for its historical significance than its cutting-edge technology. It also draws a lot of tourists. And with tourists, come mobile devices.

london-zoo-facts-old

Challenge

After witnessing several visitors fall victim to the same battery-draining mishaps, ZSL’s interim retail manager, Alison Lumsden, had an idea. She could improve and modernize the customer experience, and raise more money for conservation efforts in one move: a device charging kiosk.

“We are a charity. We don’t receive government funding. So nearly every penny we make goes back into conservation, and we are always looking for ways to generate extra funding,” said Alison. 

She set out to find this paid device-charging amenity she had in mind, and at RetailEXPO, she met LocknCharge customer success manager Craig Foster. Together, they made it a reality. After a series of conversations about the goals for this project, they landed on a FUYL Tower Charging Locker as the ideal phone charging station solution. The FUYL Tower features 15 individually lockable compartments that can accommodate anything from mobile phones to laptops.

Solution

Unlike some of the alternatives such as portable charging batteries, the FUYL Tower stays put. It’s right where you leave it every time. Additionally, Alison liked being able to customize the Tower to fit her retail space. Their custom wrap and signage include step-by-step instructions for using a locker along with pricing for the locker and cord rentals. The Tower matches the ZSL brand seamlessly.

With intelligent remote management, the FUYL Tower puts the zoo staff in control of assigning specific compartments to single users. Admins can remotely open doors, deny access to a reserved locker, and stay on top of any abnormal usage or technical faults. The digital keypad controls compartment security and gives visitors peace of mind to leave devices behind as they wander the grounds.

When the FUYL Tower lockable charging station was delivered to its spot in the gift shop adjacent to the zoo’s exit, it was unboxed, assembled and immediately put to the test to figure out which of Alison’s four operational ideas would work best. Zoo staff and LocknCharge representatives worked as a team to make sure they had addressed every worst-case scenario. They had the Tower up and running in less than a day. Also exceeding expectations: the Tower’s profitability. They’ve had a steady flow of zoo visitors putting the FUYL Tower to use.

“I was very impressed with Craig and the whole team. Everyone was super helpful, and that partnership is really important to me. I’d give customer service at LocknCharge a 10 out of 10,” said Alison.

To download a PDF of the London Zoo Case Study, click here.

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A Quick Word from LocknCharge CEO, James Symons

James Symons, CEO of LocknCharge, is here to fill you in on what's happening at LocknCharge as we head into 2020...

First, we have some new products and services coming out this year. So be sure to stay tuned throughout 2020 as we make those announcements to the public.

Second, our customers have spoken out time and time again about our exceptional customer service. We are REALLY proud of our Net Promoter Score for Customer Support of 97, which competes with some of the largest tech giants in the world.

Next, for those interested in our products, we highly recommend joining us for a product demo. You're welcome to stop by any of or demo rooms around the world, or we can come to you via the internet through a live video demonstration. We're happy to walk you through all the features and benefits of our products and how they will make your life easier for you in your environment.

Last, thank you for all of your support regarding the bush fires in Australia. Thankfully, the cities that LocknCharge operates in have been largely unaffected.

We hope 2020 is a fantastic year for all of you.

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